Christopher Fournier Email & Phone Number

Supported the sales team by creating technical brochures, solution overviews, and datasheets. Implemented documentation procedures. Wrote and recorded narration for product videos.• Implemented new methods of cross-company communication for product releases and technical updates• Created templates, graphic design, professional glossary, and storage protocols• Responsible for release notes and new feature announcements

Montreal, Quebec, Canada

Support Business Solutions team for wide-variety of documentation needs, including job aids, technical specifications, and workshop training material. Develop and Implement new documentation protocols.

Brossard, Qc

Produced and updated documentation for HVAC systems and peripherals, including field devices and software. Worked closely with engineering team and product managers. Generated help documents using FrameMaker 2015.

Montreal, Canada Area

Created online help documentation for mail server migration, as well as instructional documentation for the deployment of associated platform tools. Improved existing knowledge base articles, in addition to creating troubleshooting documents for technical users. Overhauled main help website. Developed documentation strategies to identify gaps in pre-existing documentation while working closely with technical experts.

Brossard, Qc

Produced documentation for access control systems. Documentation included manuals, installation guides, online help files and labels for international distribution. Worked closely with a variety of subject matter experts to meet product and industry standard specifications. Used a range of professional authoring tools, including single-sourcing from MadCap Flare, to produce documentation in a variety of formats.

Recruited by the company to develop eLearning lessons, including storyboarding, content creation and integration for military aircraft training. Worked closely with SMEs (pilots and flight engineers) to create high quality lessons and documentation. Participated and contributed to SCRUM, while collaborating closely with graphic team and ISDs.-Doubled as an editor when workflow was backlogged-Advanced editing skills and knowledge of grammar were relied on in cases of mediation or dispute-Assisted colleagues with improving their writing skills

Provided professional communications support to the Office of the Vice-Principal. Researched, edited, and wrote reports, web content, articles and presentations. Provided communication assistance to affiliated departments. Revised high-level documentation for grammatical errors and consistency of language.

B.A, English; Literature

M.A, English; Literature; Thesis Option