Colin Powell Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Bristol, United Kingdom

Bristol, United Kingdom

As a result of market scanning activity within previous role, a lab was created to transform a colleague journey and the Business Unit.Discovery and design within an Agile lab, with focus on both business and technology as-is and to-be states.

Bristol, United Kingdom

My third placement on the Business Management and Customer Operations Graduate Programme within the Shared Services function, Group Sourcing. The role involved driving the strategic transformation of the division's operating model through utilising emerging technologies. - Market scanning and business case creation for core technology transformation opportunities- Product Owner for the design and delivery of business insights tool (Tableau)- Process re-design, leading cross-functional change across stakeholders with conflicting priorities- Change Management: Roll out and embedment of core process and technology changes

Edinburgh, United Kingdom

My second placement on the Business Management and Customer Operations Graduate Programme within the Savings and Investments operations function, Insurance and Wealth division. Core activities included strategic analysis, risk mitigation and operational improvement.- Identification, analysis and reporting of poor performance areas, with a focus on critical customer interactions.- Utilising knowledge of existing business-wide network, and sourced subject matter experts, to collaboratively create and deliver innovative solutions to previously identified improvement areas. Particular focus was placed on emerging industry opportunities, both being used in a different area of the business and externally. - Collaboration with Digital business unit to improve website customer-centricity; mapping content and web-user journey to actual customer journey and thought process.- Working within pressured time-frames to ensure the integrity of the group is maintained. This involved identification of, and undertaking immediate action to, mitigate regulatory and operational risks, often requiring extensive time management and prioritisation. - Organisation of a public “Safety in Online Banking” workshop at Edinburgh City Library for local residents.

My first placement on the Business Management and Customer Operations Graduate Programme, within an operations function of the Retail Banking division.- Performance management of up to 28 Birmingham Midshires mortgage processing colleagues and 2 team managers.- Maintaining operational performance and colleague morale through a period of business unit restructuring, ensuring minimal customer impact. This included creating and facilitating various training and colleague engagement activities.- Identifying opportunities for process improvement and/or technical automation, resulting in customer and colleague benefits. Collaborating with subject matter experts to ensure delivery, particularly on aspects where knowledge gaps existed.- Lead the communication and organisation of 200+ volunteers at a Children in Need donation call centre, subsequently raising £69,000 on the night.

As a commercial venture for The University of Nottingham Enactus team, I was selected to lead a team that had been tasked by the university to develop and re-brand it's bicycle rental scheme. Since September 2015, I have lead my team in; - improving several processes - delivering a successful PR relaunch - implementing various new features, including a damage waiver containing optional insurance and maintenance packages.Within the first month of operation, we successfully generated over £5000, the profits of which have been contributed towards other socially responsible ventures that are associated with Enactus Nottingham. As the Project Leader, my tasks have included; - Customer and Competitor Analysis - Financial Modelling - Business Operations Planning (including designing monitoring mechanisms) - Project Management - Promotion - Stakeholder Management

While participating in a summer internship, my primary project involved ensuring the delivery of a workstream within a wider change project. The objective of the project was to assist an internal business unit transition between different processing and storage technologies.In completing this project, my responsibilities included;• Leading stakeholder meetings and engagements relevant to both my workstream and the wider project. This included site visits to the business unit concerned with my project, and conference calls.• Facilitating ‘to be’ and ‘as is’ process mapping, using innovation when assessing the final documents to identify improvements in the current and suggested processes.• Completion of project governance, ensuring attention to detail in assessing potential cost and people impacts of my project.I also participated in a charity challenge with a team of 9 other interns. We successfully raised over £1000 for Children in Need by organising fundraising events, such as a pool tournament. I have gained experience and training in the following software;Microsoft OutlookMicrosoft ExcelMicrosoft VisioMicrosoft ProjectMicrosoft Powerpoint

Nottingham, United Kingdom

While volunteering at the Nottingham Community and Voluntary Service as an HR intern, my responsibilities included;• Forming research reports on contemporary topics as an aid to strategic planning. Research topics have included automatic enrolment and potential pension providers.• Maintain employee time-sheets as well as sickness and holiday records; collaborating the information to form monthly reports.• Improving the attendance recording processes.• Assist the HR Manager in the designing of equality and diversification training.I have gained particular experience in the use of Microsoft Excel and Outlook.