Carlos Franco Email & Phone Number

Shelby, NC, US

Michigan, United States

High performer technician in the District, often assisting other team members, solving, and bringing aged calls to closure. Participated in multiple projects providing technical resolutions during installation, upgrade, and swapping Safe.

Miami, Florida, United States

• Build and strengthened a robust customer relationship based on accurate Price Proposal
• Successfully implemented an Inventory System (DataAge: Buy/Sell Plus) eliminating order delays and improving data accuracy.
• Developed SQL customized reports (Sales, Inventory, Cash flow) improving productivity and resources’ allocation.
• Increased company’s selling platforms to eBay, Amazon, TrueFacet, Chrono24, among others, Improving consumer confidence and sales in 550% from $190,000.00 in 2013, to $8,550,000.00 in 2019.

Costa Rica

• Managed a team of 27 resources for Customer’s seven subsidiaries.
• Implemented a New Hires onboarding process.
• Developed and implemented customer and carrier KPI reports.
• Monitored all major service deliverables to achieve quality standards and client expectations.
• Liaison between customer and operational teams, maintaining strong communication channels, reinforcing customers’ expectations.

San Jose, Costa Rica

• Led the implementation of a freight audit and cost allocation solution for a multinational.
• Responsible for managing all customers communications, project scope and budget.
• Managed the communication between internal cross-functional teams and the customers located in different regions Philippines, Germany, USA.
• Improved and streamline-process to ensure data accuracy and reducing BOL processing time un 97%

Costa Rica

- Responsibility for reaching or exceeding budgeted financial goals in one or more of our key customer retention categories - saves and reinstatement, customer longevity, load ups, and cross sell - using a variety of communication media including invoice text, inserts, email and telemarketing.- Responsible for conceptualizing and managing a diverse range.