Cfty C Email & Phone Number

Greater San Diego Area

As the owner of three mobile concession stands we serve Hawaiian Coffee and all natural, fat free smoothies. Responsibilities include coordinating all of the administrative operations associated with events. Specifically, I ensure all stations are adequately supplied with product for each event, that all stations are transported timely, are fully operational in accordance with city code, and adequately staffed. Additional administrative functions include hiring employees, budget projections to include reviewing profit and loss statements, payroll processing, marketing, and ensuring adequate cash-flow is on hand for current operations and expansion.

Greater San Diego Area

Planned and conducted inspections of Veterans Affairs regional offices across the United States for operational effectiveness, compliance with standards and directives related to the entire spectrum of disability claim adjudications, and that execution of the department’s strategic plans were consistent with federal laws and regulations. Investigations usually involved new or controversial issues, and/or shaping major programs, compliance with new legislation, or facilitating the resolution of long-standing problem areas of vital importance to the Department of Veterans Affairs. Additional areas of investigation included the identification and prevention of government waste, fraud, and abuse, OIG hotline tips, assignments involving confidential and sensitive cases, and concerns raised by members of the US congress. Regularly performed analyses of organizational processes and structures through the identification, collection, and examination of various ad-hoc management reports production, quality, and timeliness in order to identify statistical anomalies and the actual or potential problem areas in interrelated work processes, the underlying source of operating difficulties, trends, significant management accomplishments, merit/deficiency situations and areas of imbalance. Examples include Systematic analysis of operations (SAO) and development of local standard operating procedures (SOPs) for disability claims processing and Traumatic Brain Injury claims.Interviewed employees, managers, and senior policy officials in order to obtain information. Prepared comprehensive written reports using specialized internal audit software requiring meticulous attention to detail and the use of ad-hoc reports containing large amounts of statistical data from various internal and external computer programs in accordance with OIG procedures and Government Accountability Office (GAO) inspection standards (work/writing sample: (http://www.va.gov/oig/pubs/VAOIG-13-04324-170.pdf).

Lead a cross-functional team of approximately 51 employees and 2 assistant managers in the pursuit of optimum performance in all applicable program areas relating to veterans disability benefits. Appropriate emphasis was placed on the Secretary for Veterans Affairs and Under Secretary for Benefits' priorities assuring that those priorities were reflected in division performance. Performed analyses of organizational processes through the identification, collection, and examination of various ad-hoc management reports production, quality, and timeliness in order to identify statistical anomalies and the actual or potential problem areas in interrelated work processes, the underlying source of operating difficulties, trends, significant management accomplishments, merit/deficiency situations and areas of imbalance. Examples include Systematic analysis of operations (SAO) and development of local standard operating procedures (SOPs) for disability claims processing and expedited processing of seriously injured, prisoner of war claims, and homeless veteran’s claims.Interviewed prospective federal employees and recommended promotions for existing employees. Responsible for the implementation and the monitoring of programs related to administrative operations, organizational development, and personnel administration. Examples include the development and execution of performance improvement plans, promoting and maintaining an effective labor-management relations program, ensuring that plans existed and were adequately implemented to recruit, train, retain, motivate, empower, and advance employees. Regularly communicated orally and in writing organizational expectations and standards of conduct and appropriately appraised, rewarded, and held supervisors and employees accountable for performance, productivity, quality of work, and conduct deficiencies. Special projects managed included seriously injured veteran’s claims, homeless veterans, and prisoner of war claims.

San Diego

Served as an assistant section chief for cross-functional teams of 43 employees at the San Diego Veterans Affairs Regional office. Assisted the section chief with the day-to-day operations in the effective management of two teams within the Veterans Service Center. In this capacity I recommended promotions, interviewed candidates for employment, developed and executed performance improvement plans, counseled employees both individually and within groups, maintained a direct line of communication with senior management in keeping them informed of any real, suspected, or anticipated problems and of any recommendations for improving in addition to establishing and maintaining effective working relationships with other employees and supervisors within the service center. Conducted and documented all departmental quality reviews for all aspects of disability benefit claims and provided applicable training to adjudication officers. Regularly performed analyses of organizational processes and structures through the identification, collection, and examination of various ad-hoc management reports that displayed production, quality, and timeliness data in order to identify statistical anomalies and the actual or potential problem areas in interrelated work processes, the underlying source of operating difficulties, trends, significant management accomplishments, merit/deficiency situations and areas of imbalance. Examples include Systematic analysis of operations (SAO) and development of local standard operating procedures (SOPs) for disability claims processing and expedited processing of seriously injured, prisoner of war claims, and homeless veteran’s claims. Based on quantitative and qualitative data appropriate strengths and deficiencies were highlighted along with recommendations for review, and improvement.

Reviewed medical records from multiple sources and analyzed federal, state and local laws, regulations, policies, guides, procedures and judicial determinations and made determinations regarding military liability and entitlement to compensation, degree of disability, pension and vocational training, medical and dental treatment, automobiles or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits. Extensive knowledge of precedent opinions of the Court of Appeals for Veterans’ Claims, authoritative opinions of General Counsel, and the procedural requirements affecting the entire field of VA’s compensation and pension benefit programs. Recognized expert in evaluating and training on the complications from Traumatic Brain Injury (TBI) along with various procedural and legal factors associated with proper disability evaluation.

Naval Air Station North Island, Coranado, Ca.

Knowledge and skills acquired as an Aviation Electronics Technician include: Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.*** Additional collateral duty as a military police officer with full arrest and detention authority and responsibility aboard the aircraft carrier USS Abraham Lincoln (approximately 6,000 sailors and marines aboard) from 2001 to 2002. Carried 9mm Beretta sidearm and qualified with the M4, Shotgun, 50 calibers, and various other police equipment.

Master Of Arts (M.A.), Business Administration And Management, General

Bachelor'S Degree, Workforce Education And Development (Specialization In Education, Training, And Development

Honors graduate, Workforce Education and Development (specialization in Education, Training, and Development