Candice Gleitsmann Email & Phone Number

Washington D.C. Metro Area

Partnerships, Business Growth Strategies, Business Development, and Annual Planning: Partner with 45 franchisees to promote business growth and development, engaging in strategy sessions, annual planning, and goal-setting to drive performance and revenue creation.Relationship Building and Collaborative Problem Solving: Foster productive relationships with cross-functional stakeholders and franchisees, drawing on communication, problem-solving, and active listening skills to build trust and rapport.New Business Opportunities, Sales Strategy Development, and Value Propositions: Assist franchisees with identification of new business opportunities, development of sales strategies, and demonstration of value propositions.Go-to-Market Strategy: Articulate and work closely with franchisees to roll out joint strategic go-to-market plans, providing guidance that maximizes customer acquisition, profitability, and growth. Training Program Development and Training Delivery: Created training program, developed materials, and facilitate training sessions for up to 200 attendees.Market Analysis and Opportunity Identification: Regularly collect and analyze market intelligence and trends to identify potential new locations.Partner Communications: Manage communication with franchisees to ensure delivery of initiatives.Business Relationship Building: Attend industry events to build relationships and promote the company. Collaborate with franchisees to staff and run promotional booths at events.Performance Metrics, Metric Tracking, and Metrics Reporting: Track and report on franchise performance, informing development of best practices and action plans.Exceeding Targets and Revenue & Profit Growth: Achieved year-over-year enrollment growth (20% in 2020 and 9% in 2022)

Mclean, Va

Operations Management, Customer Service, and Exceed Sales Goals: Directed customer service, inventory, and merchandising operations at a location with 50 associates, providing strategic oversight and surpassing sales goals by 3%–6% annually.Onboarding, Training Strategy, and Strategic Business Change: Spearheaded and rolled out changes to new employee onboarding district-wide, improving time-to-productivity and efficacy in roles. Personally onboarded 500+ employees during tenure.Training Program Design and Training Material: Created training activities and materials that appealed to a wide variety of adult learning styles.Staffing Plans and Cost Savings Strategies: Balanced staffing with customer demand, optimizing payroll costs to stay within .2% of annual budget.Project Management, Budget Management, and Cross-team Collaboration: Project managed 6 new store openings, remodels, and store conversions, collaborating with team to open/reopen locations on time and within budget.

Director of Field Operations, Jackson Hewitt, Parsippany, NJ, 2007–2008 Operational Oversight, Business Strategy, and Business Growth Strategies: Led franchise operations for a 5-state region of 40 franchisees and 200 offices, developing and implementing strategies that resulted in overachievement of business goals. Strategic Partnerships, Relationship Building, and Negotiation: Built and maintained solid relationships with retail partners, such as Simon Property Group and Walmart. Directed negotiations with a regional grocery chain, adding 40 offices for the 2006 tax season.Financial Management, Staffing Coordination, Marketing, and Public Relations: Oversaw financials, staffing, training, site selection, marketing, and public relations functions, enabling franchisees to create revenue and drive bottom-line profitability. Metric Tracking, Metrics Reporting, Trend Analysis, and Operational Improvement: Tracked and reported on territory performance, leveraging daily business evaluations to identify positive and negative trends, implement data-driven operational improvements, and bolster results.Communication, Training & Development, and Management Training Programs: Facilitated day-to-day communication, quarterly workshops, ongoing management training and development, and small group meetings to enhance franchisees’ ability to sell to customers. Compliance Management, Standard Operating Procedure (SOP), and Partner Relationship Management: Worked closely with franchise managers to achieve 100% compliance with all pre-season operating standards annually, supporting on-time opening of all offices. This effort included meeting insurance requirements, training all staff, and obtaining approval for new and temporary locations.Exceeding Targets and Exceed Sales Goals: Doubled annual growth targets in 2006 and exceeded new territory sales goal by 40% in 2006–2007.Franchise Service Manager, Jackson Hewitt, Parsippany, NJ, 2005–2007

Master Of Business Administration - Mba, Business Administration And Management, General

Education record

Bachelor'S Degree, Psychology, Philosophy

Activities and Societies: National Honor Society for Philosophy

Bachelor Of Science - Bs, Psychology

Bachelor Of Arts - Ba, Philosophy