I am a collaborative business operations leader and trusted consultant with over 15 years of experience developing and sustaining key relationships that drive customer satisfaction and revenue growth. As a strong communicator, I employ active listening, public speaking, and presentation skills to explain complex topics, build consensus, and motivate teams. Throughout my career, I have provided guidance, training, and ongoing support that improved sales metrics, bolstered customer satisfaction, and increased revenue. By partnering with internal and external stakeholders, I implement programs, projects, and strategies that expand market share, enhance performance, and align with business goals.Key Accomplishments• At Kumon, partner with 45 franchisees to promote business growth and development, engaging in strategy sessions, annual planning, and goal-setting to drive performance and revenue creation.• Consistently meet or exceed business goals, achieving year-over-year enrollment growth (including 20% in 2020 and 9% in 2022)• For Jackson Hewitt, built solid relationships with retail partners, such as Simon Property Group and Walmart. Directed negotiations with a regional grocery chain, adding 40 offices for the 2006 tax season.• Tracked and reported on territory performance, leveraging daily business evaluations to identify positive and negative trends, implement data-driven operational improvements, and bolster results.
Listed skills include Customer Service, Budgets, Project Management, Retail, and 21 others.