Catherine Grewal Email & Phone Number

Dublin, Ireland

Dublin, Ireland

• Assisted customers with queries both online using Live Person messaging service, email via Zendesk and Oracle, and over the phone.• Collaborated with various teams and departments to deliver quick solutions to customers.• Regularly mer targets for quality assurance, response rate and handling times, attendance, and net-promoter score.• Participated in a department-wide mentorship program to assist new members of the team in both adjusting to company and becoming familiar with company procedures.

Dublin, Ireland

-Co-managed over fourteen different acts across multiple genres.-Booked nation wide tours for popular Irish acts such as Bitch Falcon, Kormac, Le Galaxie and more.-Acted as production manager for live shows and festivals including advancing shows, being a liaisonbetween venues and artists, and managing guest lists, riders, accreditation and more.-Communicated with artists for day-to- day management to ensure all events run smoothly.-Coordinated releases for fourteen acts by creating release strategies including distribution, graphic design, PR, radio plugging and much more.-Applied on behalf of bands to worldwide showcases and festivals, and apply on behalf of the company for grants.-Updated company social media and website with relevant client news.-Received and send out merchandise orders.-Created contracts and invoices for all live events.- Responded to queries for company director.

Greater New York City Area

• Updated client profiles and discographies.• Organized and confirmed accuracy of company-wide databases, including Rolodex and file-sharing platforms.• Wrote and posted social media content on both Facebook and Twitter.• Accompanied supervisors in various daily projects, such as compiling and contributing information to a database of all clients’ released material and projects in progress.• Created content to upload to company’s website such as job postings and news updates.

Greater New York City Area

•Developed site lists for advertising groups.•Assisted in creation of ad campaigns using programs such as Google AdWords, Facebook Ads, TradeDesk, and multiple other platforms.•Gathered fan data to create accurate and effective target audiences.•Collected and organized social media statistics of music retailers.•Helped create ad reports to demonstrate services to clients.

Prague, The Capital, Czech Republic

•Researched potential collaborators and album reviewers to expand the artists to an English-speaking audience.•Reviewed press releases to correct English and grammar.•Assisted in production of a live festival event for British artist, Forest Swords.

Master Of Arts - Ma, Public Relations

Bachelor Of Music, Music Business

Education record