Global Clients Program Business serves our largest global Hiring, Learning, and Engagement customers, bringing them our full portfolio of our talent products.■Be an expert advisor to GCP Field Sales team on the creation & execution of all deals, particularly high value and complex deals.■Proactively identify any roadblocks to upcoming deals/renewals to ensure the field sales team is successful and clients are satisfied.■Regularly present Deal Desk account strategy to Sales leaders… Show more Global Clients Program Business serves our largest global Hiring, Learning, and Engagement customers, bringing them our full portfolio of our talent products.■Be an expert advisor to GCP Field Sales team on the creation & execution of all deals, particularly high value and complex deals.■Proactively identify any roadblocks to upcoming deals/renewals to ensure the field sales team is successful and clients are satisfied.■Regularly present Deal Desk account strategy to Sales leaders and reps, including monitoring upcoming deliverables and timelines to support renewal management.■Proactively manage, develop, and sustain effective working relationships with sales leaders and senior stakeholders.■Engage directly with clients through both written and verbal communications, as well as in person when required.■Enable the team to deliver the best possible service to our internal and external customers - across multiple markets and/or verticals, driving end to end resolution.■Consistently meet your Objectives & Key Results (OKRs) and continuously find ways to drive efficiencies within your business.■Create partnership with Sales and other cross-functional teams including; Legal, Credit, Revenue to deliver an effective and efficient service to clients while maintaining a top-quality customer experience. ■Train, mentor, and educate other members of the GCP Deal Desk team. ■Consistently inform your manager and key stakeholders on your book of business, identifying risks, forecasting impact, client wins, etc. ■As a lead, you will be a role model for change, learning and development and continually act with a growth mindset.■Document and share operational best practices, particularly with complex, nuanced situations ■Cultivate and maintain relationships with key cross-functional partners/back office teams, familiarizing yourself with their processes and policies, serving as a POC for Deal Desk team for questions or concerns, minimizing need for escalation. Show less

■Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes . ■Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring . ■Lead ongoing and month end audit and quality activities. ■Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes . ■Manage… Show more ■Serve as the trusted advisor and go-to resources to the Sales teams for solving complex problems across O2C processes . ■Serve as an expert in advanced Deal Desk activities, which impact quota setting, bookings attainment, and complex deal structuring . ■Lead ongoing and month end audit and quality activities. ■Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes . ■Manage escalations of all OTC issues from Sales and clients . ■Models our cultural values to more junior members of the team. ■Responsible for ensuring that Sales and contract data is accurate in CRM and other systems, partnering with cross-functional teams to reconcile downstream processes and Reporting . ■Identify, scope, and deliver process and systems changes that improve operations for the Sales organization  . ■Lead projects with cross-functional teams in support of Sales, in the rollout of new products and policies, and in the improvement of our O2C processes . ■Ensure LinkedIn Sales teams are operating within the Rules of Engagement, directly partnering with cross-functional teams to ensure policies are adhered to and enforced . ■Serves as a coach and mentor to other team members, assisting with onboarding, day-to-day training, coaching, and collaborating to solve business problems . ■Take ownership and program manage issue resolution across all back-office teams, performing initial triage of issue identified by Sales and managing issue until it is fully resolved  . ■Assess recurring issues to identify opportunities for improving the overall OTC process and make recommendations on process and system changes  . ■Engage directly with clients as necessary through both written and verbal communications, helping to resolve OTC issues directly . ■Demonstrate the ability to go “above and beyond” in the support of our Sales teams and clients Show less

Our Sales Operations Team helps the sales organization run effectively, efficiently and in support of business strategies and objectives. ■ Provide consultative support to sales representatives on the sales process via email, telephone, and in-person. ■ Educate sales representatives on processes, and best practices, to improve performance and release sales capacity to core sales activities. ■Build working relationships cross functionally that help resolve special requests from… Show more Our Sales Operations Team helps the sales organization run effectively, efficiently and in support of business strategies and objectives. ■ Provide consultative support to sales representatives on the sales process via email, telephone, and in-person. ■ Educate sales representatives on processes, and best practices, to improve performance and release sales capacity to core sales activities. ■Build working relationships cross functionally that help resolve special requests from clients/sales representatives. ■ Generate and analyze sales reports that provide insights into improvement opportunities for sales representatives and the wider sales operations function. ■ Adapt to new business processes on a week to week basis. ■ Drive performance and efficiency by educating sales representatives on sales processes and best practices to release sales capacity to core sales activities ■ Work cross functionally to resolve special requests from clients and sales representatives ■Generate and analyze sales reports that provide valuable insights into improvement opportunities for sales representatives and the wider sales operations function ■ Grow expertise in LinkedIn’s CRM and ERP systems- SFDC & Oracle ■Act as a key business partner to drive performance improvement by identifying and executing on operational enhancements to reduce friction in the pre and post sales processes. ■ Adhere to the set SLA's and meet the SLA's with the exceptional turn around. ■ Act as a savior to our fantastic sales team getting sales to LinkedIN. ■Point of Contact for all sales related Queries, process enhancements. ■Train sales Reps on the Latest Process enhancements ■ Reports on sales performance Adhering to our process rules and Improve the Quality of sales dashboards. Show less

Global Software Deal Management Team involves Drafting non-Standard Contract and also working with the internal teams such as sales, booking (OM), Collections, Customer agreement creation team and others across Oracle to ensure accurate customer data & revenue recognition with timely transaction and Reporting. Validating booking package of Software license and support for the direct and indirect customers (VAD & Partners). • Accountable for the non standard transactions, ensuring they… Show more Global Software Deal Management Team involves Drafting non-Standard Contract and also working with the internal teams such as sales, booking (OM), Collections, Customer agreement creation team and others across Oracle to ensure accurate customer data & revenue recognition with timely transaction and Reporting. Validating booking package of Software license and support for the direct and indirect customers (VAD & Partners). • Accountable for the non standard transactions, ensuring they are on Oracle policies and draft the contracts based on Approvals.• Analyzing the full contract and most significant business, financial and legal risks, Contracts include License; Support and Services Contracts of the customers and suppliers.• Validate all aspects of contract packages for accuracy and compliance with Oracle's Business Practices and Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness.• Closely works with external and internal stake holders to quote the requests as per the requirement.• Negotiate and explain Oracle standard clauses with the customer in order to get an Oracle standard contract accepted and signed.• Contract creation and validation, Contract signature and counter signature,• Aid to collections, credits, Agreement Creation, Booking and invoice departments, Demonstrates flexibility and works effectively in ambiguous situations.• Handling soft calls (both direct and conference) across teams when required to understand the complexity and faster transaction.• Provide deal support beyond assigned task utilizing experience.• Conducting Audit (Quality check) for ordering documents drafted by the team before releasing it to upstream team.• Resolving/clarifying queries for the internal team working in the downstream process. Show less

• Record orders in Admin database system, permission services, send welcome email to customer’s users, notify technical installation and removal of hardware lines, produce invoice and collect money.• Liaise with Sales Order specialists, Account Managers, Client Trainers, Technical Staff, Credit Controllers and Data Compliance team.• Manage the sales order process through to billing, adhering to agreed turn-around times and processes working with the account team, customer and internal… Show more • Record orders in Admin database system, permission services, send welcome email to customer’s users, notify technical installation and removal of hardware lines, produce invoice and collect money.• Liaise with Sales Order specialists, Account Managers, Client Trainers, Technical Staff, Credit Controllers and Data Compliance team.• Manage the sales order process through to billing, adhering to agreed turn-around times and processes working with the account team, customer and internal group’s support to ensure satisfactory completion of orders and technical teams.• Manage customer queries an satisfy customer expectations on order progress and delivery• Manage the review of pendings, various reconciliations and trial order reports to ensure timely release and removal of services • Responsible for managing customer orders, invoicing clients in a timely and accurate way and for handling and any order – related customer queries.• Handling escalations and client calls.• Accepting accountability for my own performance as well as my team. • Work applications include executing and processing transactions in SAP, Siebel, and Sales Force.• Recognized for dedicated performance and quality. Show less

• Working on Siebel Application related to data maintenance Monitor and evaluate the team’s performance and provide feedback whenever necessary• Working on Account Activation and Inactivation • Working on INFORMATICA tool for data merging. • Manage customer data, cleansing and enrichment, ensuring the quality in Customer Zone.• Align data analysis requirements with business requirements.• Heading the social committee team• Quality Check on Contact Merge Project

• Profiling of Partners for APJ region(Asia Pacific Japan)• Creation of Unaffiliated Partners• Providing of Portal access to the HP New users• Maintaining Database of customers and reports• Relinking of HP Partners and providing access• Activating users • Quality check for the Team for APJ Region