✔Identifying training needs and developing training programs to address those needs✔Delivering training to employees, either individually or in groups✔Assessing the effectiveness of training programs and making improvements as needed✔Developing and implementing standards for excellence, such as quality control processes or customer service protocols✔Overseeing the performance of employees and providing feedback and coaching as needed✔Creating and maintaining documentation for training programs and employee development✔Managing budgets and resources for training and development programs✔Collaborating with other departments and stakeholders to ensure that training aligns with company goals and objectives

The first implication is obvious: all visitors should feel safe, cared for, respected, and able to engage. But once you have met these standards — what feelings are you trying to invoke in them? Curiosity? Reverence? Silliness? Joy?Whatever your unique offering, THAT’S what they will remember, and THAT’S what I would like to help you convey.With this mindset as a guiding focus, coupled with my practical know-how, I will help your attraction:✔ Realize its ambitions✔ Engage its employees✔ Find new and increased revenue streams ✔ Revitalize its approach to educational material✔ Earn its status as a high-profile organisation✔ Provide a seamless and remarkable interactive experience✔ SaaS deliveryI can support attractions with General Operations Management, Guest Services, Front Gate & Ticketing and Staff Recruitment, Training & Development. Reach out today and let us discuss how I can assist YOUR organization.

✔ Developed semester outlines and instructional plans for each class session to comply with stated course objectives.✔ Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centred learning.✔ Used variety of learning modalities and support materials to facilitate the learning process and accentuate presentations, including visual, aural, and social learning modalities.✔ Organised and developed eye-catching PowerPoint presentations to facilitate learning objectives.✔ Created excitement and enthusiasm in the classroom by delivering engaging subject matter.✔ Planned lectures based on targeted learning outcomes as assigned by organisational leadership.✔ Ranked 6th best university for tourism in the UK at University Subject Tables 2019