Carlton leverages 20+ years in tourism and operations within tourist attractions and now drives Excellence at BLR WORLD. He champions customer experiences, leads a global team, and expands the business into consultancy, training, operations, and recruitment. A client champion, Carlton exceeds expectations and fosters strong relationships. He ensures quality through a robust framework and develops targeted training programs. As a process innovator, he streamlines procedures and authors key documentation.Passionate about creating awe-inspiring experiences, Carlton is a skilled communicator, motivated leader, and creative thinker making a lasting impact.
Listed skills include Customer Service, Management, Customer Experience, Marketing Communications, and 46 others.