I have a passion for leading high-performing teams that deliver creative and innovative learning opportunities to enable strategic alignment across the company. I provide robust, best-in-class facilitation while continuously seeking to improve employee engagement. I create a positive learning culture that increases productivity while decreasing business costs. CORE COMPETENCIESGlobal Learning and Development • Curriculum Development • Employee Learning • Customer Learning Training Delivery and Facilitation • Instructional Design • Strategic Planning • Needs Analysis Talent Development • Budget Management • Process Improvement • LMS Implementation • CollaborativeLeadership Development • Organizational Development • Program Management • Project ManagementChange Management • Technology Implementation • Vendor Management • Team & Community BuildingCAREER HIGHLIGHTS- I led a multi-million-dollar, national contact center business unit for General Motors establishing a learning organization leading to customer service quality scores improving 2-3% monthly, a 33% reduction in onboarding time, and $3M in savings.- I orchestrated training and communications for Chrysler, Volkswagen, and the North American International Auto Show, assessing needs and developing strategic processes that grew each business.- I was instrumental in the launch of three international call centers for Brightstar with over 200 agents handling call volumes over 90,000 a month, providing onboarding training to decrease hold times and increase customer satisfaction (CSAT) scores.If you'd like further information, or to schedule a conversation, I can be reached at my email address: careyg521@gmail.com.