Carolyn Gazdziak Email & Phone Number

North Kansas City

• Maintains expert-level knowledge of the Cerner Registration software and associated business processes. • Collaborates between customers, business analysts, and technical application analysts in the design and implementation of new technology-based solutions to help develop efficient workflows.• Serves as a Change Manager ensuring that change requests are submitted properly, follow the approval process, and are only implemented once tested and approved.• Completed several software code upgrades and implemented new patient accounting functionality to incorporate new features and align with best practice recommendations.• Ensures all system documentation including change control documentation, registration rule library, and Change Advisory Board(CAB) agendas are complete. • Performs use case analysis with customers to identify business needs and make informed recommendation on how to make the most of available automation options.

Kansas City, Kansas

• Acted as primary contact for over one hundred software code upgrades by communicating with clients regarding design, build, testing and troubleshooting upgrade information or issues before implementation into Production environments.• Performed workflow and defect testing in various client environments to identify, troubleshoot, and resolve potential system issues to ensure smooth project delivery.• Ran internal and external client meetings and conference calls to identify and triage solution-specific issues.• Performed systems build and configuration to introduce new functionality and align client sites with best practice recommendations.• Implemented and tested ICD-10 (Diagnosis Assistant & Physician Transition Early) required measures for Cerner’s first generation of implementation.• Built and tested MPages during the early stages of Physician Advancement projects, with little or no guidelines during the pilot phase. • Traveled to hospitals across the US, as needed, to train and educated users on functionality and capabilities of Cerner solutions for go-live and conversion activities.• Sought out new learning opportunities and continuously broaden solution expertise (i.e. Certification, Web-based training, and knowledge transfer events)• Strived to be a positive role model by strictly following policies, upholding professional standards, and performing all work in a manner respectful of others.

Kansas City, Missouri Area

• Facilitated the transition to Project Tracker to simplify the resource request process and ultimately save time across the Upgrade Center.• Ensured all Upgrade Center associates were properly aligned with correct projects in an organized fashion in order to maintain scalability and balance throughout multiple teams.• Worked with the automation focus group to automate the resourcing process in order to improve efficiency within the resourcing of associates and processing project deliverables.• Participated in work effort to deliver functionality enhancements within PeopleSoft platform.• Served as a mentor to enable other associates to support various tasks within the Upgrade Center.

Bachelor'S Degree, Business Administration And Management, General, 3.8 Gpa

Activities and Societies: Beta Gamma Sigma Honor Society

Education record