Colin Batten Email & Phone Number

Newport Pagnell

I was initially a member of the Board of Trustees, supporting the CEO and organisation to achieve its stated goals. The Association of Young People with ME (www.ayme.org.uk) was a UK charity that provides support for children and young people who had ME/CFS. AYME merged with AfME, and we continue to support children services and the wider goals of AfME.

Glasgow, United Kingdom

Responsible for IT & professional support services to the European, African and Asia Pacific region.Service users encompassed the internal business, contracted clients and external consulting fee payers. These services included the disciplines of Technology, L&D (plus Education), BI/analytics, project management, research, workforce planning, business process, proposition development and facilities management.As the most senior technology advisor for the region, I combined these specialist areas to provide multi-strand consultancy services.By motivating and mentoring the most expensive resources in the business, our people, to produce consistently excellent results the business grew from $18m to $33m p.a, whilst returning 6-8.5% EBIT yoy, Customer/Employee/Client Satisfaction of 73%+. All achieved with no debt or external investment and paying quarterly shareholder dividends* Motivation and leadership of staff (100 in IT/Professional Services, 1000+ in region)* 14 sites, Europe, Africa & Asia Pacific for several brands including Jaguar, Volvo, Ford, Land Rover* P&L responsibility for Region* Contracting, commercials and procurement* Providing Security, IT and other Professional Services consultancy to the business and clients in support of sales & delivery processes* Development and implementation of client customer service strategies, enhancements to the customer journey experiences and the supporting services (social, research, BI, training etc)* Change, transformation, process, policy, security, helpdesk, infrastructure, hardware, software, training implementation(s)* Regulatory compliance, Governance, BCP and DR* Business process re-engineering for client and internal corporate systems* Research, development and presentation of board level scopes and cost/benefits for business changes* Client CRM services and consulting with Oracle, SQL, MS Dynamics, SugarCRM, SalesForce, Siebel and aligned Data Warehouses* Site infrastructure & Facilities

Milton Keynes, United Kingdom

Primarily responsible for the implementation/ restructuring (costs, heads, processes etc), and ongoing management/development, of IT, MI and security functions within Merchants Ltd.•Motivation and leadership of staff•8 sites, 2500 users, Europe and Africa, multiple client projects including Unilever, HECM, National Australia Bank, EdExcel, Ocado, JCPenney, Standard Bank, Vodacom. •Business process reengineering for client and Merchants operational and corporate systems•Change control, process, policy, security, helpdesk, infrastructure, hardware, software, training implementation(s)•Contracting, commercials and procurement•Research, development and presentation of board level scopes and cost/ benefits for business system developments•Providing IT consultancy to the business and clients in support of sales & delivery processes•Regulatory compliance (including H&S, Sarbox, SAS70), BCP and DR•All MI and IT security cross operations, client projects and corporate•All Site infrastructureAchievements:•Over £2m reduction in IT operating costs including the negotiation of two consecutive Outsource support contracts•Implemented controls, processes, supplier and contract reviews to transform the IT and MI delivery•Moved Enterprise from multiple legacy platforms (telephony, servers, desktops, software), applications and databases with thick client(s) to CTI enabled, Wintel platform with unified database platform and thin client (browser based) environment•Migrated to Active Directory & Exchange 2003•Implemented security systems and processes for access control, mail, intrusion detection, web, systems access, firewalls, telephony, staff monitoring, domain admin, downloads and other areas•Scoped and delivering integrated management MI systems to including Voice Recorder, Work Force Management, Finance System, Payroll, HR, Customer Satisfaction, ACD stats and CRM information for total view of agent/project/business

Accountable for providing a client facing IT capability to the Business development function and to design and enable the delivery of IT services to meet specific project requirements.Initial engagement was to set up the 24/7 desktop, Wintel and voice support services for Virgin Mobile.