Chris Flack Email & Phone Number

Pound Creek, Vic, Au

Melbourne, Victoria, Australia

Yarra Trams Aug 2021 - July 2023 As Senior Project Manager, I managed and was responsible for an Infrastructure Refresh project for VxRail clusters from Project Nomination submission through tender and purchasing cycle to installing new VCF clusters and migrating TEST/DEV and Production to this new infrastructure.Managed the Project Nomination through the purchasing cycle and replacement/roll out for new Cisco WLCs, ISE appliances and WAPs to replace the EOL equipment.Project Manager for an Information Security program of works looking at a network segregation from VicTrack through the insertion of new Firewalls, arranging RFQ for an Enterprise Password Vault solution and Professional services to create policies and procedures for PAM.Managed design and installation of new Intercoms and PA at Southbank Depot.I was the OCMS (IT) Project Manager assigned to the Brunswick Depot Refresh Project reporting to the Project Team on all things IT. Examples of these requirements included the formulation of budgets for goods and services when moving into temporary accommodation during refurbishment and then moving back into the building, cabling and fibre runs required for LAN, WAN, SCADA and CCTV.

Melbourne, Victoria, Australia

Project Manager working on Switch and router replacements, Web Browsing Security and Server Connectivity across Data Centres. Also working on decommissioning Windows 2003 & 2008 Servers and applying hotfixes and upgrades to 2012 & 2016 servers.

Collingwood

Project managerJetstar AirwaysAirline company part of the QANTAS Group Aug 2019 – May 2020 Project Manager working with Senior Project Manager on several projects within the overall Data centre Relocation program of works. Jetstar were moving from the Datacom Datacentre to Equinix and also changing their Cisco infrastructure to Juniper concurrently.Managing teams of internal and vendor technical engineers to migrate highly diverse and complicated infrastructure during critical time windows.VLAN Gateway Migrations, Firewall Migrations, Dell/EMC M1000k Migration, Network updates, Brocade server ‘lift and shift’, next day support and planning of future works.

Melbourne, Australia

Senior Senior Project ManagerData#3IT services and solutions provider April 2017 - July 2019 Project Manage the delivery of projects into a variety of Customers commencing with Customer Kick-Off through to Completion Milestone Acceptance incorporating the budget, timelines, risks and issues register, escalations and resourcing.Full data centre relocations both Primary and Secondary sites in Hobart and Melbourne to new facilities, network upgrade and new compute setup and migration for a Tasmanian GBE which was the largest government contract issued that year and had the focus of whole of Tasmanian government. Work was completed within budget and within the six month timeframe. Data#3 was the prime contractor and there were other vendors and the client I would liaise and communicate with. I based myself in Hobart 2-3 days each fortnight for the duration and would manage and run all migrations when they occurred. Other completed projets I managed include :- Windows 10 SOE and subsequent Rollout for Federal Governement GBE, Meraki Wireless Installation, SAN upgrade, VMware infrastructure upgrade, SCCM Upgrade, Windows 10 SOE, Wireless Guest Access, Data Centre switch upgrade, Automated Server Patching, P2V migrations, replace existing Intranet with SharePoint, Cisco AnyConnect implementation, Project Online implementation RDS Optimisation, Office 365 Deployment, Exchange Online, Cisco Software Upgrade, SAP Azure Infrastructure, InTune Android Kiosk, OneDrive for Business.

Medibank

Picked up the stalled rollout of Skype for Business into 85 Retail stores across Australia required to be completed before the end of the year to achieve financial benefits by removing PSTN services into the storesReview the budget, arrange PoC sites and work with vendors to meet these tight timeframes.

South Melbourne, Victoria, Australia

Infrastructure Project ManagerAsahi - SchweppesBeverage Company June – Nov 2016 Project Manage the upgrade of the AIX environment across Dev, QAS and Production environment aware that the outage would impact manufacturing sites. This was completed successfully within the tight timeframe we had allotted.Project Manage the Oracle Database upgrades of the SAP environment within an allotted outage window of 19 hours. During this time some sites still had to continue production but would quickly run out of storage unless we met agreed timeframes. We were able to complete the work and hand back earlier than expected. Web Connect remediation – this is a customer web portal that was underperforming. I was able to work through various issues and enhancements to and implement them in readiness for a major upgrade being scheduled.I put together the Business Case and gained approval for a Disaster Recovery exercise to be implemented this year. Once approved, I purchased a new IBM pSeries 7 and implement profile changes for critical SAP environments to be able to use in case of failover requirementsAlso, as part of the above overarching project, I managed the DMZ and Internet upgrade to offer resilience in case one circuit failed.

Dandenong South

Project Manage a range of Business site relocations, new sites and network and telephony upgrades.Provide Cloud services including servers and storage utilising Solution Architects and Wintel and Storage resourcesUpgrade superseded solutions with software and environmental solutions for such applications as NAB DirectLink and Toll payment system Unibis.Worked with Business Project Manager transitioning an Outsourced Call Centre to another Vendor

Dandenong South

Infrastructure Project ManagerNational Transport Company June 2014 -May 2015 Project Manage a range of Toll Business site relocations, new sites and network and telephony upgrades.Install new visitor tracking systems for Business Unit and setting up B2B VPN for vendor access to our DMZWork with 3rd party vendors to provide a new Wharf Management System.

Hawthorn \ Melbourne

Accountabilities and Responsibilities:• Project Manage IS responsibilities in relocating 5 sites and 3 separate Businesses of Bupa from the Hawthorn area into Exhibition St Melbourne within a 5 month timeframe• Oversee and manage the design, build and implementation of new wireless technologies to Bupa• Dotted line management of the rollout of 1000 new laptops and desktops with Windows 7 SOE• Implementation of Follow-Me Printing into the new corporate office• Managed IS component of AV installations throughout.• Manage the Bill of Materials and purchasing of over $1m of Cisco network LAN, WAN and associated equipment• Gain approval and install new DWDM ring for the WAN backbone instead of MPLS service• Managed the computer room and floor comms room fitouts • Worked successfully within a matrix organisation for sourcing and assigning resources

Melbourne, Australia

Accountabilities and Responsibilities:• Relocated the EB Services Service Desk and Infrastructure Services to Clayton to the Axxess Park site including setting up network connections to Jemena and SP-Ausnet, scoping and arranging VoIP phone system and internal cabling.• Managed the Internet Gateway upgrade for Jemena, including communications and testing with internal groups and external business partners• Arranged all IT infrastructure for two new Zinfra sites at Dingley and Campbellfield and closure of the Mornington site• Managing the installation of wireless controllers into the data centres and WAPs at various sites to enable WiFi connectivity.• Deliver various SCADA infrastructure projects• Installed a new air-conditioning unit into the SCADA Comms Room at Access Park• Arranged an outage, all power works and installation and testing into DR data centre.• Work with suppliers for LAN, power and telephony requirements.• Develop and manage the project IT Budgets.• Provide consultancy to various Businesses to provide solutions and deliver to their requirements

Deliver planned, controlled, effective and efficient quality Business Case Costed Solutions and Enterprise Infrastructure projects. Projects include online applications, VMware builds, Active/Active configuration. Assume overall responsibility for the implementation of Infrastructure projectsPrepare and monitor formal project proposals, schedules and status reports throughout the project life cycle.Prepare project plans and co-ordinate all major activities for multiple concurrent infrastructure related projects.Lead teams who will analyse, design and implement solutions that meet the business needsEnsure project procurement and resource are realised in line with project planMaintain project budgets Manage internal and external stakeholders to ensure project delivery Assist in the formulation and definition of technical scope and objectives of major projects as required

• Project manage the update of Tivoli Access Manager and Novell eDir throughout Coles internal and external accesses. This project was running behind time when I took it over and was able to successfully deliver it on schedule by mid-June. • Manage the ongoing upgrade of VMS OS from 7.3.2 to 8.3 together with the implementation of Control-M and DTCS/Omnibus. Organise workshops with stakeholders to implement processes for new systems and act as a conduit between streams.• Kick-off and commence planning for a new Supplier Portal utilising 14 internal and external skill groups.• Managing the implemention of performance improvements to Coles Online.

Project Delivery Manager on National Foods account.Accountabilities and Responsibilities:• Responsible for managing the implementation of a portfolio of projects at any one time for National Foods Limited.• Devise and follow a plan for communicating with different stakeholders in different ways and at different times. This requires close working relationships with project sponsors. • Through strong communication and delivery, build upon and improve the outsourced relationship between the two companies.• Manage the 5 streams (Servers, Networks, Database, Exchange/Gateway & Desktop Support) for the Dairy Farmers transition into National Foods.• Identify technical and resource dependencies between tasks.• Resource program of work from HP staff and contractors.• Manage resources to deliver program of work.• Report on a weekly basis to National Foods Limited.

Accountabilities and Responsibilities:Manage the IT & Telephony requirements in relocating the Jemena Service Desk and Infrastructure Services to Level 1 at existing Clayton site.Manage the consolidation and decommissioning of leased premises at Virginia, Stapylton, West Eagle Farm and Brisbane Tech Park into a Greenfield site at Yatala, Qld for over 100 staff together with an additional 20 external staff on different infrastructure.Relocate Comms Room and arrange additional services to a different floor at a Jemena site in Sydney.Manage the IT & Telephony requirements in relocating the Jemena regional office in Fyshwick to Hume ACT.Consult with and discuss requirements with Jemena Business and vendors to provide a suitable solution.Develop and manage the IT Budget for the above projects.Consult with and discuss requirements with Jemena Business and vendors to provide a suitable SOW for inclusion into Board Papers for Business Case inclusion.

Accountabilities and Responsibilities:Hired to bring the Australian Air Express (AaE) projects under proper project management and to ensure projects achieved agreed delivery dares and milestones.Within two months had improved status of 55 outstanding projects and the projects space was able to move from Red to Green in the IT Governance Review meeting dashboard report.Work with AaE managers to determine an ongoing program of work across outsourced infrastructure requirements (Unix, Linux, Apps Servers).Through strong communication and delivery build upon and improve the outsourced relationship between the two companies.Identify technical and resource dependencies between tasks.Resource program of work from HP staff and contractors.Manage resources to deliver program of work.Report on a weekly basis to AaE.Manage the requirements and expectations of AaE.Project Manage all related work and issues whilst improving the relationship between HP and AaE.Delivered outcomes to meet the tight schedule imposed on the deployment.Built detailed Project and Programme schedules and co-ordinated necessary stakeholder review and signoffs.Developed and implemented process changes to improve the work and communication flow.Following the success of the work with AaE moved to project manage a Citrix Farm upgrade for PaperlinX which had become stagnant and would not meet the agreed migration commencement deadline, aligned the work of the various HP matrix teams to deliver the Farm on the agreed

Consult with stakeholders and advise on requirements for new sites, site relocations, closures and changes.Manage new data & voice projects from submission through to completion whilst liaising with external companies, Toll Property, Operations, Change Management and Field Service Engineers.Consult on and Manage PABX and QMaster upgrades and installationMember of Toll/Optus Governance team reviewing performance and issuesEvaluate and discuss options and offers being presented by suppliers and the opportunities they may represent to TollAnalyse customer requirements through regular meetings and intimately understanding their business requirements and business processesVendor Management of 3rd parties

Primary conduit between 3rd Party Vendors and Toll Corporate IT, ensuring correct engagement of all partiesReview new and updated technologies with Vendors to assess their merits and if they could be incorporated into the Toll WAN frameworkProject managed the transition of Voice, Mobile and Data services at 310 Toll sites Australia wide from TCNZA and Telstra to Optus, focussing the installation of new data and voice services into existing sites. Sites ranged in size from 1 to 300 peopleProject Manage the development and initiation and more than 40 new sites across Australia.Consult and advise Toll Businesses on data and telephony options available at new Review the priority and type of work to be performed with the Business IT Manager and to enable a recommendation on possible solutions. This recommendation would consider the number of people on site and the type of work performed, the criticality of the site and the timeframes involved. Meet on-site to review the technical needs of relocations with electricians, building owners and Business IT ManagerProject managed up to 50 different projects at any one time from a simple WAN upgrade or additional PSTN services into a site through to a wholesale relocation of a Business with up to 200 peopleTotal spend for upgrade to existing site and establishment of new sites was approximately $17M p.a.Relationship management between Toll businesses and suppliersFormulate a rapid deployment model using Telstra Next G network and wireless router,Connectivity router and switch which would support data services for a small to medium office and could be deployed in 24 hoursOrganised and tested Next G Data connectivity on Toll ships sailing between Port Melbourne and Burnie. On completion of feasibility the solution was then incorporated into the overall design as a first in Australia

Initially joined Telstra as a contractor and later converted to a permanent member of staff.Accountabilities and Responsibilities:Project management of the deployment of web-based activation application across Australia both within the company and to external partnersDeveloped and managed projects and budgets of up to $1.25 million p.a. for hardware, software, resources, fares & accommodation. Track payments and invoices against approvals and seek additional funding when requiredSuccessfully interact with dealers, customers, technical, training and support staff and other business groups as the main point of contactAllocated resources to work within an allocated budget as part of a rollout across AustraliaProvided 3rd Level support for support groups on all hardware, software, peripheral and communications issuesDelivered outcomes to meet the tight schedule imposed on the deploymentSuccessfully project managed various trainer, logistic, supplier and internal resources during the duration of the rollout involving Telstra internal staff and external supplier/vendors

Accountabilities and Responsibilities:Project manage the deployment of over 2500 SOE PCs to offices across Australia migrating from Netware 3.x to Windows NTManage 2-3 teams of deployment technicians (team of 24)Effectively communicate with stakeholders to ensure timeframes were met and expectations fulfilledResolve issues associated with logistics, team dynamics, stakeholder involvement and trainingProject managed the deployment of 20 specialist applications as part of a Windows 98 SOE for Victoria PoliceAccomplished deployment rollout within timeframes

Accountabilities and Responsibilities:Principle Systems Engineer for new Windows Server SOETeam Leader responsible for assigning work to systems engineersProvide technical input and advice at peer review meetingsSystems Engineer for ad-hoc workstation builds/repairs in different environmentsResponsible for progressing fault resolution and enhancements for approval before passing it across to be packaged as part of the scheduled updateResponsible for the server-testing infrastructure. This included both new hardware and software evaluationPackaging and distribution of applications and updates to servers and client workstations using Microsoft SMSDevelop processes for documenting installation/removal of hardware and software for the SOE and incorporating instructions into Lotus Notes for easy accessInvestigated and recommended the process for dialling in to the company data networks through the use of mobile phonesDeveloped the process to backup all Windows NT servers using ARCserve and then migrated this into a full Disaster Recovery solution.

Accountabilities and Responsibilities:Managed a team responsible for the 1st and 2nd Level Support of 6 Novell 3.12 servers, over 500 PC, notebook and Mac users whilst being the escalation point for any hardware or software issues outside their expertiseResponsible for the Melbourne office infrastructureCompleted a pilot study, report and trials on a remote dial-up and security systemManaged the Melbourne component of the IT budget for OPEX and CAPEXManagement and review of the Disaster Recovery process including scheduled testing and refining of documentationEnsure performance and reliability of the networkProvide recommendations and guidance in future strategic directionsDesign and implement system configurations for integration test environmentsReview, evaluation and recommendation of new hardware and software reviewTested, evaluated and presented to Senior Partners the remote access solution that was accepted within the companyNegotiated SLA's and costs with both current and potential suppliers of hardware and software. Suppliers included Compaq, HP, Cisco and Solution Six

Graduate Diploma In Business Technology, It

Education record