Christopher Hanselman Email & Phone Number

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Pittsburgh, Pa, Us

Proactively maintain, troubleshoot, and monitor the University’s expansive network infrastructure toguarantee seamless delivery of data, voice, and video services. Serve as a key technical resource, swiftlyresolving critical enterprise service outages and security incidents to minimize disruption and ensureuninterrupted operations. Collaborate closely with cross-functional project teams to orchestrate theseamless execution of intricate network changes and upgrades, consistently aligning with currentarchitectural standards and overarching departmental objectives.

Pittsburgh, Pa, Us

As the initial point of contact for the University of Pittsburgh's Network Operations Center, providedfrontline support for a diverse array of equipment and communication systems. Managed a broadspectrum of devices, including remote network equipment, production servers, cloud/vendor-supported applications, and onsite facility systems. Utilized environmental monitoring systems toswiftly identify and address issues, demonstrating meticulous attention to detail and ensuringuninterrupted network operations.

Kutztown, Pa, Us

Key responsibility involved diagnosing and resolving diverse technical issues for a diverse portfolio ofover 400 client companies. Required to swiftly assess and troubleshoot issues, ensuring resolutionwithin stringent timelines, typically within a 30-minute window. Implemented effective problem-solving strategies and utilized escalation procedures when necessary to guarantee promptresolution and maintain high client satisfaction levels.

Pittsburgh, Pennsylvania, Us

* Fielded all first level IT requests via Phone, email, and within the ticketing system Cherwell. * Scheduled and performed remote and Hands-on fixes for Computer hardware, software, back-up implementation, Security/Virus issues, and software configuration. * Analyzed and researched all problems without known solutions, along with using diagnostic utilities to aid in problem solving. * Managed Active Directory Users, Groups, Objects, and permissions along with processing the Forms for granting new levels of Access. * Developed Help sheets with screenshots and instructions for guiding End users on using new applications/systems. * Document all pertinent end user identification information along with all steps performed to troubleshoot/resolve the issue.

Se

Maintained 20-25 servers in a mostly virtualized environment. Would check all logs and make surethe main services were still functioning. Would also check the NAS pools and make sure allbackups had been completed successfully.- Assisted with setup of new virtual hosts and the routing paths associated with them.- Troubleshoot and repair broken/malfunctioning PCs, Macs, and Laptops of 180 + users. Createdmaster images of operating systems to install across 30+ new computers over the network using a script that included applications, settings, printers and etc.- Managed and updated users/objects on the domain with Active Directory as needed, and assisted with applying new Group Policy Objects.- Maintained printers, and kept printer supplies organized.

FedEx in Robinson Township, PA- Answered 60-100+ phone calls per day of varying problems with at least a 65% rate of first-callresolution for the callers problem(s) in a professional manner.- Main call volume includes assisting users in troubleshooting basic PC problems, software issues,connection errors, login failures, and issues printing documents.- Log detailed documentation of all calls, and if further assistance was required from a supportgroup with admin rights, would proceed to create a ticket into the support system and provide allthe additional information.

Assisted in Server maintenance and upkeep.- Repaired and updated malfunctioning computers.- Re-wired Ethernet/telephone lines throughout several rooms.- Decommissioned and replaced old hardware.- Assisted teachers’ use of advanced program and technology features in the classroom.

Associates Degree, Microsoft Systems And Networking

High School Diploma