Chris Hills Email & Phone Number

Philadelphia, Pennsylvania, United States

Provided consulting expertise on organizational change by partnering with key stakeholders and delivering meaningful reference materials. Alignment with Business Architecture Guild standards working to identify business capabilities, value streams and other domains to build a business blueprint.Completed multiple project reviews to define scope and determine cross-organization impacts.Led engagement on critical projects in enterprise-wide business transformation touching all major parts of the health insurance organization including provider, claims, client, finance, underwriting and actuary business teams.

Philadelphia, Pennsylvania, United States

In addition to completing the activities of a Senior Business Systems Analyst, the Lead BSA role includes oversight, development and mentoring of junior BSAs.Managing and conducting peer reviews of junior analyst documentation to ensure quality expectations are met.Working with other Lead BSAs to develop best practice and documentation standards for use on projects.

Philadelphia, Pennsylvania

Responsible for business analysis deliverables across projects covering claims processing, billing and finance operations.Leading requirements gathering workshops, followed by refinement and validation with a broad range of stakeholders.Co-ordinating test scenario development and ensured business acceptance.

Philadelphia, Pennsylvania

BSA under contract to Independence Blue Cross

Gatwick, United Kingdom

Gathering and documenting user stories and acceptance criteria for changes to holidays B2C website and related back-end systems.Analysing complex historical systems, especially airline fare structures and pricing mechanisms to understand scope of required changes.Liaising with third party offshore development team to agree design,and oversee build progress.Full project management responsibilities from inception, through design and build, to handover to delivery team for testing and implementation.Co-ordinating activities between multiple projects, stakeholders and development teams.

London, United Kingdom

Development of regional BA Best Practice and associated KPIs, whilst ensuring consistency with global company standards.Extensive experience of designing and modelling business processes using BPMN and subsequently implementing these within a Business Process Management System (Appian).Project pipeline planning and facilitation of steering groups to guide investment to align with corporate strategy.Continual review of project objectives post implementation to ensure realisation of defined benefits.Establishing informal relationships and networks within the organisation to identify new ICT opportunities and project ideas.Building carefully structured business cases for presentation to executive leadership teams.

Sydney, Australia

Requirements elicitation, refinement and validation with a broad range of stakeholders. Translation of business requirements into use cases and functional specifications for development.Co-ordination of extensive user testing and facilitation of system acceptance.

London, United Kingdom

Project management of software installation and end user group testing.Ensuring compliance to control standards of enterprise systems.Enabling the delivery of accurate and timely management information.Implementation of pre-emptive procedural and systematic changes to deliver added value to users.