Curtis Gilyard's Location
Kansas City Metropolitan Area, United States, United States
Curtis Gilyard's Contact Details
Curtis Gilyard work email
- Valid
- Valid
Curtis Gilyard personal email
n/a
About Curtis Gilyard
Curtis Gilyard is a Senior Product Support Specialist at Black Knight.
Curtis Gilyard's Current Company Details
Senior Product Support Specialist at Black Knight
Curtis Gilyard Work Experience Details
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Senior Product Support SpecialistBlack Knight Oct 2019 - Dec 2021Jacksonville, Fl, Us• Provided dedicated product support to Tier 1 Paragon MLS platform clients by resolving requests related to system operation and configuration, data access management, third-party integrations, and general end-user usage• Coordinated testing and system modifications with clients, sales, and system engineers• Collaborated with System Support Consultants to manage and resolve issues submitted via a dedicated MLS client support ticketing system• Ensured documentation of customer requests and recurring technical issues to support product development and product quality programs -
Client Relations Operations SpecialistSms Assist, L.L.C. Feb 2018 - Feb 2019Chicago, Illinois, Us• Identified, researched, and resolved client issues using a shared service portal and collaboration tools• Managed real-time inquiries while monitoring and responding to service commitments for clients and affiliates• Collaborated with cross-functional teams to ensure effective and efficient work order processing• Resolved or escalated disputes for unsatisfied service confirmations of clients and affiliates -
Data Qa Analyst, ConsultantFastmodel Sports (Client) 2016 - 2017• Completed multiple projects that involved scrutinizing source data to resolve discrepancies, extracting data from PDF files and websites, and escalating data and system issues for immediate resolution • Researched, verified, prepared, and entered source data provided to customers via proprietary mobile application• Worked remotely in a collaborative environment using Basecamp, Hipchat, and Google Apps• *** Recent data project - July 2018 ***
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Technology AdvisorCurtis A. Gilyard, Consultant 2015 - 2016• Advised customers regarding the purchase and installation of technology related products• Helped users understand and utilize the most relevant features of their tech devices• Provided remote technical assistance relative to the customer’s personal & professional needs• Assisted customers with life management services including productivity, digital archiving, and general consulting• Educated business owners about multi-platform tools and resources to effectively achieve objectives
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Senior Customer Support Services SpecialistHp Autonomy Nov 2010 - Feb 2014Cambridge, Cambridgeshire, Gb• Processed and routed high volume software support requests via incoming calls, email, and web inquiries from customers, technology partners, and various internal software support teams.• Worked independently to prioritize, address and resolve non-software related customer issues, and maintain high levels of customer satisfaction. • Managed online support account credentials and troubleshooting for all internal and external users.• Managed business reporting processes to monitor Service Level Agreement compliance. • Served as a support liaison for customers, technology partners, software engineers, sales, and management. -
Contract Work Specialist -- Customer Service, Sales/Marketing, And It Training & SupportRobert Half Companies(Officeteam, Rh Technology, Accounttemps) 2005 - 2009Menlo Park, Ca, Us• Provided customer service and help desk support for global software company (Autonomy iManage)• Contacted IT decision makers to initiate registration for a global telecommunications portal and contributed to increased attendance at marketing-related webcasts and events (Tectura) • Instructed and prepared students for Microsoft Excel certification at a postsecondary education provider (Computer Systems Institute) • Initiated contact with C-level decision-makers regarding various product marketing campaigns (Vanco) • Handled after-hour dispatch operations and data management for underground utility service repairs (SM&P) • Reviewed, verified, and processed prospective student registration data (Cardean Learning) -
Program Specialist/ManagerPlatform Learning, Inc. 2004 - 2005• Managed on-site operations and implementation of educational services for 250+ students and supervised 4 program aides, 3 lead instructors, and 20 instructors• Improved program satisfaction with school administration by resolving priority issues to ensure effective program quality, performance and responsiveness in meeting student needs• Contributed to increasing reading and comprehension test scores by 30%• Processed weekly, variable rate payroll data for all onsite staff members
Curtis Gilyard Skills
Customer Service
Advising People
Project Management
Process Improvement
Product Training
Cross Functional Team Leadership
Consultative Selling
Leadership
Management
Mac Os
Microsoft Excel
Iphone Support
Ipad Support
Personal Development
Mind Mapping
One On One Instruction
Critical Thinking
Curtis Gilyard Education Details
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University Of Missouri-Kansas CityBusiness Administration -
Northeastern Oklahoma A&M CollegeBusiness Adminstration
Frequently Asked Questions about Curtis Gilyard
What is Curtis Gilyard's role at the current company?
Curtis Gilyard's current role is Senior Product Support Specialist at Black Knight.
What is Curtis Gilyard's email address?
Curtis Gilyard's email address is cu****@****kfs.com
What schools did Curtis Gilyard attend?
Curtis Gilyard attended University Of Missouri-Kansas City, Northeastern Oklahoma A&m College.
What skills is Curtis Gilyard known for?
Curtis Gilyard has skills like Customer Service, Advising People, Project Management, Process Improvement, Product Training, Cross Functional Team Leadership, Consultative Selling, Leadership, Management, Mac Os, Microsoft Excel, Iphone Support.
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