CUSTOMER SERVICE ● CONSULTATIVE SALES ● CHANNEL MANAGEMENT“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral.” ~ Rick Tate► CUSTOMER SERVICEI enjoy solving problems. As a customer service coordinator, I have been known for tackling and resolving the toughest customer issues to improve customer satisfaction. My persistence and attention to detail has increased efficiency and profitability for my employers and earned awards in excellence for quality and achievement. I remain customer-focused, organized, and knowledgeable about business products and services to improve processes and client satisfaction.► CHANNEL MANAGEMENTI am a reliable business partner to channel partners. Developing and executing a comprehensive B2B sales training program for Verizon, I recruited, screened, and trained channel partners generating $1M+ in yearly revenue. I am able to motivate a workforce to sustain high levels of productivity and accomplish challenging goals. ► CONSULTATIVE SALESI have an innate ability to connect with people and listen carefully to understand their needs. These skills have enabled me to contribute to the entire sales process, from generating leads to closing deals. As a consumer sales representative, I have consistently exceeded sales objectives and earned the highest customer satisfaction rating.► AREAS OF EXPERTISE: B2B Solution Sales ● Customer Service ● Channel Management ● Call Centers ● Managed Services ● Business Development ● CRM ● Process Improvement ● Order Processing ● Troubleshooting ● Account Management ● Business Analysis ● Consumer Sales and Service