Cameron Gitzlaff Email & Phone Number

Mission, Ks, Us

Kansas City Metropolitan Area

Kansas City Metropolitan Area

- Lead the technical integration of Odeza's SaaS Healthcare platform within Cerner and Epic EMR systems, overseeing configuration validation, data extract generation, API testing, and HL7 integration for high-revenue clients.- Partner with Customer Success leadership to streamline sales processes and provide technical guidance for Odeza's SaaS platform integration, serving as a trusted advisor for executive and IT stakeholders during pre and post-sales engagements.- Implement Agile processes to manage client requests, collaborating across teams to document user acceptance stories in JIRA. Collaborate with Product Management to enhance Odeza products and internal tools.- Implement process improvements that delegates 90% of extract loading and troubleshooting to the Technical Solutions team to streamline processes and reduce unnecessary Engineering engagement.- Maintain, update, and execute SQL queries in Amazon Redshift, MongoDB, and MySQL databases to report product utilization, ensuring data accuracy and timely insights to executive stakeholders.- Implement and monitor DataDog cloud dashboards, AWS Data pipelines, and Twilio message monitoring, showcasing strong analytical skills for seamless product integration with EHR platforms.

Kansas City, Missouri, United States

- Identified and resolved advanced application, operating system, and network issues, resulting in improved system performance, reduced impact from system anomalies and less downtime.- Collaborated directly with client contacts to identify best practices for implementation of remote hosted EHR systems to meet their business needs.- Deployed, configured, and maintained multiple production and testing environments of over 10,000 concurrent users.- Coordinated and implemented an agile project management method on team by adopting Jira into our daily workflow.- Provided Tier III technical support per service requests or production impacting events for multiple solutions utilized by clients across Cerner's global enterprise.- Coached and mentored associates starting and expanding their career growth at Cerner.- Acted as liaison on team for Security related concerns and lead action plans.

Kansas City, Kansas, United States

- Led a new Security Posture to identify and remediate active vulnerabilities by over 75%.- Facilitated daily system operations tasks to verify system integrity and availability.- Deployed physical and virtual servers across multiple data centers and client sites while executing performance tuning, hardware/OS upgrades, and resource optimization of infrastructure and network.

Coralville, Iowa

Iowa City, Iowa

- Provided front line technical phone, email, and desktop support to the University of Iowa students, faculty, and staff for enterprise level services- Utilized advanced website navigation monitoring techniques to optimize the user journey, resulting in a 100% reduction in broken links and an increase in accessibility rating- Conducted outreach to new students and their guardians on IT offerings and policies on campus- Led a cross-functional team to successfully test new applications and systems, and created documentation to allow IT support to provide quicker support to end users as well as making this documentation user friendly to allow for self service support- Supervised and mentored other student employees- Created a comprehensive training plan to onboard new student employees on enterprise policies and support methodology quickly and effectively- Assisted in planning and implementing a satellite Help Desk Location- Utilized FERPA regulations to protect student confidentiality

Bachelor Of Arts - Ba, Health Informatics

Minor, Geography