Chris Johnson Email & Phone Number

Atlanta, Georgia, US

• Technology Alliance Solutions is a CRM and Marketing automation solution provider with a team of highly skilled consultants, specializing in Customer Relationship Management (CRM), Marketing Automation, Systems.
• ERNST & YOUNG – Dynamics 365 Subject Matter Expert & Business Advisor – Sales, Marketing & Fabric
• SOUTHCOAST HEALTH – Dynamics 365 Subject Matter Expert – Sales & Marketing
• COHNREZNICK – Dynamics 365 & Marketo Subject Matter Expert
• WELLMARK BLUE CROSS AND BLUE SHIELD – Dynamics 365 Subject Matter Expert – Sales & Marketing
• STARTECH.COM – Dynamics 365 Subject Matter Expert – Sales, Marketing & Customer Service

Noida, Uttar Pradesh, IN

• Function as the Subject Matter Expert and Lead Consultant on numerous Dynamics 365 Marketing implementations.
• Act as the Solution Architect on Dynamics 365 CE & Marketing projects where the overall team size is smaller in scale.
• Serve on the Marketing Steerco to provide advice, ensure delivery of project outputs and achieve project outcomes.
• Build required Dynamics 365 Marketing components, including Lead scoring, events, forms, pages, segments and journeys.
• Manage solution deployments across environments to ensure successful releases from DEV to UAT and into Production.
• Lead functional workshops with customers, conduct requirements gathering sessions and design appropriate solutions.

Tokyo, JP

• Developed the overall marketing automation strategy to automate business processes and deliver content.
• Implemented Lead scoring based on behavioral and demographic metrics obtained through marketing automation.
• Configured ClickDimensions settings pertaining to SMS using Twilio, web tracking, forms, emails and campaigns.
• Applied agile methodologies by participating in multiple scrum teams and designing around Kanban storyboards.
• Utilized model-driven design to develop Microsoft Dynamics 365 PowerApps to improve business processes.
• Built Microsoft Dynamics 365 PowerApps with a Unified Client Interface for utilization across devices.

Chicago, Illinois, US

• Advised clients on marketing automation, lead management and revenue performance management.
• Collaborated with clients to gather requirements and translate business needs into technical execution.
• Provided innovative Marketo solutions by creating marketing programs, including email, event and nurture.
• Developed and executed marketing campaigns, including campaign flow, email, landing page and form creation.
• Managed email processes, including assets, segmentations, and list management for maximum profitability.
• Designed, built, and troubleshot solutions related to the Marketo and Microsoft Dynamics CRM integration.

San Jose, California, US

• Led a team of four Technical Support Specialists as their acting Success Team Captain.
• Provided Tier 2 technical support of Marketo SaaS based solutions to customers and business partners.
• Acted as the ‘Named Support Engineer’ for over forty dedicated ‘Premier Support’ level accounts.
• Consulted customers on business and technology best practices surrounding the utilization of Marketo.
• Provided ‘Developer Support’ for SOAP/REST API, HTML, CSS, JavaScript, XML, PHP,.NET and Java.
• Responded to ‘Priority 1’ alerts within the specified SLA, diagnosed the issues and tracked them to closure.

San Francisco, California, US

• Provided Tier 2 remote and onsite support for all servers, computers, network and mobile devices.
• Engaged with clients regarding policy changes, business requirements and technical consultation.
• Administered third party support for software such as QuickBooks, Salesforce, Box and SolidWorks.
• Troubleshot network related latency and other anomalies using tools such as OPNET and Wireshark.
• Conducted builds of virtual machines, servers and domain controllers through the use of the VMware.
• Utilized disk management to rectify low storage capacity errors by provisioning additional disk space.

San Jose, California, US

• Operated within a Linux, Apache, MySQL architecture to provide 24/7 NOC services.
• Implemented property changes to production applications across physical and virtual data centers.
• Provided technical assistance to clients and partners in an effort to resolve incidents quickly.
• Analyzed server notifications and log files to diagnose software, hardware and connectivity issues.
• Designed and executed test cases based on functional specifications provided by management.
• Documented and tracked software defects through the internal bug tracking system, Redmine.

Alameda, CA, US

• Operated within a Linux, Apache, MySQL architecture to provide 24/7 NOC services.
• Adjusted monitoring software through prolonged data analysis and volume tracking.
• Repaired hardware and software issues related to stand-alone and networked computers.
• Provided technical assistance to clients and partners in an effort to resolve incidents quickly.
• Analyzed server notifications and log files to diagnose software, hardware and connectivity issues.
• Documented and tracked software defects through the internal bug tracking system, Redmine.

Oak Brook, IL, US

• Analyzed and diagnosed server notifications stemming from networking interruptions.
• Utilized the proprietary application ‘Zephyr Administration' to make configuration updates.
• Coordinated testing among 80 clients and 200 partners to ensure compliance with specifications.
• Accurately entered records into databases needed for generating billing reports and invoices.
• Modified existing Java application logic to meet client specific business requirements.
• Provided technical assistance to clients and partners to ensure a timely resolution to issues.

Chicago, IL, US

• Provided users with registration processes, login information and payment methods.
• Created dynamic test plans, utilizing use cases and test cases to accurately identify defects.
• Conducted software testing through multiple cycles, including regression and user acceptance.
• Documented and tracked all software defects to resolution using Microsoft SharePoint.
• Assisted in the training of new hires in all areas of technical support and quality assurance.

Austin, Texas, US

• Quickly analyzed vast amounts of data provided by Graphic Designers used for creating documents.
• Installed user specified graphical images onto multiple flash card formats using in-house software.
• Synchronized communication by implementing distribution lists to increase productivity.
• Conducted inventory tracking to ensure supplies were immediately available for new orders.

• Coordinated business operations with over 40 clients to ensure predefined schedules were met.
• Efficiently managed business operations among 30 subcontracting companies during multiple projects.
• Represented the company for all customer service inquiries in an effort to maintain client satisfaction.
• Created time sensitive documentation to meet business requirements using Microsoft Office.

Lisle, Illinois, US

• Troubleshot computers, printers and projectors in an effort to assist students and faculty.
• Assisted new and existing students with technical requirements pertaining to system registration.
• Provided exceptional tier 1 phone support to students, while tracking calls in a custom application.
• Completed inventory request forms to ensure supplies remained available to students and faculty.

Master Of Business Administration (M.B.A.), Information Systems Management

Bachelor Of Science, Computer Information Systems