Chris Johnson Email & Phone Number

Atlanta, Georgia, Us

Technology Alliance Solutions is a CRM and Marketing automation solution provider with a team of highly skilled consultants, specializing in Customer Relationship Management (CRM), Marketing Automation, Systems Integration, and Strategy Consultation. Our services cater to the needs of both SMB and Enterprise businesses.Clients: • ERNST & YOUNG – Dynamics 365 Subject Matter Expert & Business Advisor – Sales, Marketing & Fabric• SOUTHCOAST HEALTH – Dynamics 365 Subject Matter Expert – Sales & Marketing• COHNREZNICK – Dynamics 365 & Marketo Subject Matter Expert • WELLMARK BLUE CROSS AND BLUE SHIELD – Dynamics 365 Subject Matter Expert – Sales & Marketing• STARTECH.COM – Dynamics 365 Subject Matter Expert – Sales, Marketing & Customer Service • HITACHI SOLUTIONS – Dynamics 365 Subject Matter Expert – Sales & Marketing • DEMAND SPRING – Dynamics 365 & Marketo Subject Matter Expert • RELIABLE AUTOMATIC SPRINKLER CO. – Dynamics 365 Senior Developer • UNITED STATES DEPARTMENT OF VETERAN AFFAIRS – Dynamics 365 Senior Developer (Tier 4 Public Trust) • J.B. HUNT TRANSPORT SERVICES, INC. – Dynamics 365 & Marketo Subject Matter Expert

Noida, Uttar Pradesh, In

• Function as the Subject Matter Expert and Lead Consultant on numerous Dynamics 365 Marketing implementations.• Act as the Solution Architect on Dynamics 365 CE & Marketing projects where the overall team size is smaller in scale.• Serve on the Marketing Steerco to provide advice, ensure delivery of project outputs and achieve project outcomes. • Build required Dynamics 365 Marketing components, including Lead scoring, events, forms, pages, segments and journeys. • Manage solution deployments across environments to ensure successful releases from DEV to UAT and into Production. • Lead functional workshops with customers, conduct requirements gathering sessions and design appropriate solutions. • Create detailed functional design documents, outline the project scope and define tasks to be completed in Azure DevOps.• Interact with Project Managers and Directors to manage, report and mitigate risks and ensure projects remain in scope.• Advise customers on best practices for Dynamics 365 CE and Marketing processes and user interface components. • Adhere to Agile Methodologies including sprint cycles, scrum calls, product demonstrations and internal retrospectives.

Tokyo, Jp

• Developed the overall marketing automation strategy to automate business processes and deliver content. • Implemented Lead scoring based on behavioral and demographic metrics obtained through marketing automation.• Configured ClickDimensions settings pertaining to SMS using Twilio, web tracking, forms, emails and campaigns. • Applied agile methodologies by participating in multiple scrum teams and designing around Kanban storyboards. • Utilized model-driven design to develop Microsoft Dynamics 365 PowerApps to improve business processes. • Built Microsoft Dynamics 365 PowerApps with a Unified Client Interface for utilization across devices. • Developed North52 formulas to operate core functionality of Microsoft Dynamics 365 PowerApps. • Created custom entities, fields, forms, views, relationships and dashboards in Microsoft Dynamics 365. • Migrated Microsoft Dynamics 365 solutions from Development to Test and then into Production.

Chicago, Illinois, Us

• Advised clients on marketing automation, lead management and revenue performance management.• Collaborated with clients to gather requirements and translate business needs into technical execution.• Provided innovative Marketo solutions by creating marketing programs, including email, event and nurture. • Developed and executed marketing campaigns, including campaign flow, email, landing page and form creation.• Managed email processes, including assets, segmentations, and list management for maximum profitability.• Designed, built, and troubleshot solutions related to the Marketo and Microsoft Dynamics CRM integration. • Provided insight on custom integrations and managing the Microsoft Dynamics CRM and Marketo sync.• Served as a technical expert and provided insight during pre-sales and post-sales engagements with clients.

San Jose, California, Us

• Led a team of four Technical Support Specialists as their acting Success Team Captain.• Provided Tier 2 technical support of Marketo SaaS based solutions to customers and business partners.• Acted as the ‘Named Support Engineer’ for over forty dedicated ‘Premier Support’ level accounts.• Consulted customers on business and technology best practices surrounding the utilization of Marketo.• Provided ‘Developer Support’ for SOAP/REST API, HTML, CSS, JavaScript, XML, PHP, .NET and Java.• Responded to ‘Priority 1’ alerts within the specified SLA, diagnosed the issues and tracked them to closure.• Escalated issues and communicated cross-functionally to track case progress and expedite resolutions.• Created documentation and training material, such as the ‘Microsoft Dynamics CRM Training Program.’• Contributed to the ‘Marketo Community’ by starting discussions and responding to customer inquiries.• Subject Matter Expert for third-party integrations, APIs, Salesforce, and Microsoft Dynamics CRM.• Contributed to the creation and implementation of the Marketo Certified Expert certification exam.• Certified technical support team member, ‘Rated Outstanding, Assisted & Self-Service’ by the TSIA.

San Francisco, California, Us

• Provided Tier 2 remote and onsite support for all servers, computers, network and mobile devices.• Engaged with clients regarding policy changes, business requirements and technical consultation.• Administered third party support for software such as QuickBooks, Salesforce, Box and SolidWorks. • Troubleshot network related latency and other anomalies using tools such as OPNET and Wireshark. • Conducted builds of virtual machines, servers and domain controllers through the use of the VMware. • Utilized disk management to rectify low storage capacity errors by provisioning additional disk space.• Performed data migrations, backups and retrievals utilizing Kaseya Data Backup and Acronis. • Provisioned and troubleshot ATA and VoIP systems, including Linksys, Cisco and Polycom hardware. • Set up server racks at remote client locations, including installation of all networking equipment. • Created user accounts, mailboxes, and distribution lists within the Exchange Management Console. • Managed objects in Active Directory, including security groups, distribution lists, users and computers. • Configured and troubleshot video conferencing technologies, such as LifeSize and Polycom VSX. • Implemented and managed Group Policy Objects in an effort to provide structure and security. • Carried out production database migrations of BES and SQL Server, to ensure stability and scalability.

San Jose, California, Us

• Operated within a Linux, Apache, MySQL architecture to provide 24/7 NOC services.• Implemented property changes to production applications across physical and virtual data centers. • Provided technical assistance to clients and partners in an effort to resolve incidents quickly.• Analyzed server notifications and log files to diagnose software, hardware and connectivity issues.• Designed and executed test cases based on functional specifications provided by management.• Documented and tracked software defects through the internal bug tracking system, Redmine.• Maintained a public group calendar within Microsoft Exchange for tracking user support schedules. • Oversaw existing public folder access through Microsoft Exchange to ensure a high level of security.

Alameda, Ca, Us

• Operated within a Linux, Apache, MySQL architecture to provide 24/7 NOC services.• Adjusted monitoring software through prolonged data analysis and volume tracking. • Repaired hardware and software issues related to stand-alone and networked computers.• Provided technical assistance to clients and partners in an effort to resolve incidents quickly.• Analyzed server notifications and log files to diagnose software, hardware and connectivity issues.• Documented and tracked software defects through the internal bug tracking system, Redmine.• Pushed out endpoint protection to all networked computers using Symantec Management Console. • Utilized the Exchange Management Console to create mailboxes in Microsoft Exchange 2007/2010.

Oak Brook, Il, Us

• Analyzed and diagnosed server notifications stemming from networking interruptions. • Utilized the proprietary application ‘Zephyr Administration' to make configuration updates. • Coordinated testing among 80 clients and 200 partners to ensure compliance with specifications.• Accurately entered records into databases needed for generating billing reports and invoices.• Modified existing Java application logic to meet client specific business requirements. • Provided technical assistance to clients and partners to ensure a timely resolution to issues.

Chicago, Il, Us

• Provided users with registration processes, login information and payment methods. • Created dynamic test plans, utilizing use cases and test cases to accurately identify defects.• Conducted software testing through multiple cycles, including regression and user acceptance. • Documented and tracked all software defects to resolution using Microsoft SharePoint.• Assisted in the training of new hires in all areas of technical support and quality assurance.

Austin, Texas, Us

• Quickly analyzed vast amounts of data provided by Graphic Designers used for creating documents. • Installed user specified graphical images onto multiple flash card formats using in-house software.• Synchronized communication by implementing distribution lists to increase productivity. • Conducted inventory tracking to ensure supplies were immediately available for new orders.

• Coordinated business operations with over 40 clients to ensure predefined schedules were met.• Efficiently managed business operations among 30 subcontracting companies during multiple projects.• Represented the company for all customer service inquiries in an effort to maintain client satisfaction.• Created time sensitive documentation to meet business requirements using Microsoft Office.

Lisle, Illinois, Us

• Troubleshot computers, printers and projectors in an effort to assist students and faculty.• Assisted new and existing students with technical requirements pertaining to system registration. • Provided exceptional tier 1 phone support to students, while tracking calls in a custom application.• Completed inventory request forms to ensure supplies remained available to students and faculty.

Master Of Business Administration (M.B.A.), Information Systems Management

Bachelor Of Science, Computer Information Systems