Carlos Gonzalez-Latimer Pmp, Csm Email & Phone Number

Sunrise, Fl/Morresville, Nc

• Engage and manage strong business relationships with various customer accounts in Latin America and the Caribbean to ensure high levels of service, response, and the overall success of customer-driven business and technical strategies. Part-time consultancy service as I worked towards and completed my Project Management Professional certification.

Coriant Lac, Sunrise Office, Florida

Channel Service Manager (2010-2016)• Collaborated with Regional Channel Dev. Team; developed tracking, forecasting, workflow prioritization, and support to channel community.• Increase Channel contribution to sales in Latin American and Caribbean to twenty percent of overall sales.• Oversaw introduction of new product and channel service readiness activities related to supporting countries in the Latin American and Caribbean region.• Generated millions in revenue through utilization of technical expertise to develop and implement cost-saving solutions for supporting channel operations and boosting satisfaction to key account holders.• Grew Channel Partner participation rate by 100% during the sales/service cycle; ensuring optimized performance by successfully keeping errors under an operational margin of 5%, increasing customer satisfaction.• Worked with Project Management Team in the development of the Project Risk Management Plan to increase the likelihood and impact of positive events, and decrease the impact of negative events within each project.

Coriant Lac, Sunrise Florida

• Directed all customer service and technical operations activities within the Caribbean, Andean, and Central American regions6) • Managed a team of five (5) Project Managers and six (6) Customer Service Engineers.• Managed Channel Partners service operations and activities within the region.• Developed operational initiatives to improve operations efficiency; evaluated systems, methods, and processes with the objective and goals of improving customer relations and satisfaction. Lead efforts to increase effectiveness of developed enhancements within the LAC Region.• Lead effort to create and implement technical deployment schedules, lab trials, and certifications.• Displayed effective planned account strategies, and an opportunity creation program.• Performed forecasting, tracking, and support for the Business Manager, as well as PM’s across the region to ensure project completion and revenue obtained.• Support sales team during service solution negotiations, conducted contract process.

Coriant Lac, Sunrise, Florida

• Lead SME engineer managing multiple customer support engineers. Introduced new services and solutions while keeping cost-efficient planning, marketing, engineering, and operations within budget.• Increased customer satisfaction, which resulted in more future purchase orders.• Worked with Sr. management, functional managers, and project managers, to implement more efficient solutions for business and technology initiatives.• Utilized formal and informal networks to achieve program objectives by effectively identifying and resolving project issues and managing project risks.• Introduced and maintained cost, schedules, and performance of large and complex projects.• Worked with Project Management Team in the development of the Project Risk Management Plan to increase the likelihood and impact of positive events, and decrease the impact of negative events within each project.

Naperville, Ilinois

Manage the engineering, furnishing, and installation of Tellabs’ Telecommunication Systems. Developed engineering documents to support the installation and commissioning of Tellabs Digital Cross-connect equipment. Conducted a wide range of tasks to make sure all projects were completed on time, within budget, and installed to the customers’ specifications and expectations. Created floor plans and wrote detailed engineer specifications. Developed contractual bids and schedules to support project implementation.

San Salvador, El Salvador

Managed the operations of the American Employee Association in El Salvador. In such capacity supervised and directed the operations and personnel of the Association including the procurement, transportation, management, merchandising, accounting, warehousing and all other functions as directed by the Board of Directors.

Various Location

Intelligence Research Specialist, Panama (1993-1993)Intelligence Trainer/Advisor, El Salvador (1992-1993)Intelligence Instructor/Doctrine Writer, Fort Huachuca, Arizona (1989-1992)Intelligence Officer Trainer Fort Irwin, California (1986-1989)Company Commander, 500 MI Group, Camp Zama, Japan (1985-1986)Operations Officer, 500 MI Group, Camp Zama, Japan (1983-1985)h