Senior Director with solid international management expertise (Europe, Middle East and Africa)Comprehensive experience in - Directing and leading service operations across national and international borders- Developing strategy and implementing that strategy into the day to day business - Managing multi million dollar businesses with 100's of staff and multiply direct reports- Building strong partnership relationships with large and small customers who stretch across national borders- Industrial equipment, mechatronics and scientific Instruments- Service Management System scoping and implementation - ERP (SAP) project implementation across multiply businesses and European entities- Shared Services across European landscape- Strategy Deployment- Balanced Score Card, KPI management- Lean management (RCCM, Kaisen, Gemba, Standard Work)- Business areas include industrial, retail sectors, B2B, Government and Academia Strong focus on strategic thinking and capability to turn into successful plans and effective results.Proven track record of Departmental turnaround and business development.Dynamic, hands-on personality, with strong team building skills.Specialties: Service Management, Customer Service, Operations Management, Team building, Service Management Systems integration, SAP Implementation, Import Export Trade compliance, GmPX SFDC,Business Re-engineering. Prince II project management, Kaizen, X Matrix Strategy deployment, Order Processing, Logistics, P&L, Lean management, RCCM, Service Integration