Christopher G. Email & Phone Number

Spring, Tx, Us

Houston, Tx

Recruited, interviewed, hired, and trained staff to build a highly skilled and efficient team.Conducted ongoing development, guidance, values, support, and performance management of team members to promote their professional growth.Served as the primary point of contact for escalations and troubleshooting incidents to ensure timely resolution and minimize customer impact.Oversaw the team's monitoring and support of customer and internal monitoring systems to maintain high service… Show more Recruited, interviewed, hired, and trained staff to build a highly skilled and efficient team.Conducted ongoing development, guidance, values, support, and performance management of team members to promote their professional growth.Served as the primary point of contact for escalations and troubleshooting incidents to ensure timely resolution and minimize customer impact.Oversaw the team's monitoring and support of customer and internal monitoring systems to maintain high service availability and reliability.Managed projects for new and existing clients to deliver high-quality solutions that meet their business needs.Provided varied support to customers and staff, from level 1 to level 3+, to address technical issues and improve system performance.Led efforts to evaluate, recommend, and implement new tools or enhancements that increased productivity and customer satisfaction.Initiated corrective action where required and within the scope of knowledge and authority, and escalated issues when necessary to resolve incidents promptly.Maintained detailed records of incidents, contacts, resolution time, and follow-up actions to enable data-driven decision-making and continuous improvement. Show less

Houston

Houston

Houston, Texas Area

Associate Of Science (As), Computer And Information Sciences, General

Did not finish semester - work place took priority

Hsd, High School/Secondary Diplomas And Certificates