Cesar Gomez Email & Phone Number

Miami, FL, US

Dallas, TX, US

* Develop and implement training programs for new and existing staff on all aspects of restaurant service, including food and wine knowledge, Sixty Vines’ unique concept, and exceptional customer service. * Conduct regular wine tastings and training sessions to educate staff on the 60 wines on tap, including flavor profiles, grape varietals, and food.

Dallas, Texas, US

• Talent acquisition for 150 employees
• Operate in a $15 million store, ranked as the top Twin Peaks franchise store in the country
• Contribute to sustaining a 53% prime cost
• Bar inventory controls include ordering, proper utilization and selling of LBW beverage products along with weekly inventory counting to ensure accuracy
• Reduce waste by monitoring adherence to specs and constant pour testing
• Maintain a unified front with fellow management by sharing the same vision and communicating effectively

• Responsible for the rebranding and relaunching of the once failed bar in Miami Springs after closing it's doors in 2019 (generating $1.3 million in total revenue)
• Oversee all aspects of restaurant operations, including team building, financial management, inventory control, and customer satisfaction
• Developed and implemented new food and beverage programs to deliver a superior, yet approachable product while maintaining an emphasis on profitability
• Implemented new service standards and systems to provide an optional customer service experience
• Lead a team of 20+ employees, including hiring, training, and scheduling.
• Analyzed financial statements and implemented cost-saving measures that resulted in an upward trend to the bottom line

Phoenix, AZ, US

• Facilitated with the opening of the North Italia Dadeland store, a projected 5 to 6 million dollar operation
• Contributing to the development of SOPs, training documents and store specific specifications
• Catalyst for the professional development of a substantial number of staff members by ongoing training, real-time coaching and team building initiatives
• Specialist in building a highly productive work environment, with an emphasis on a culture revolving around service and celebrating each other's successes
• Strong command over the BOH and FOH operations by displaying a servitude dispostion, earning trust and respect throughout the process
• Excellent with guest resolutions, ensuring total guest satisfaction, reflected with guest ratings in various platforms

Ft. Lauderdale, Florida, US

• Manage a store averaging more than $100k in weekly sales volume (forecasted $8 million in yearly revenue pre-Covid19)
• Ensure that all final products come out to spec and expediently at the kitchen line
• Successfully trained and developed multiple members of my staff to server positions, creating a pipeline to bring up talent
• Orchestrated the FOH floor seamlessly to create a calm, yet exciting work environment
• Master in guest resolutions, creating raving fans along the way
• Inspiring peak performance by creating a culture of trust and respect, ensuring a total buy-in from the working staff

Coconut Grove, Florida, US

• Managed multiple $4 million stores.
• AOR’s included payroll, onboarding, scheduling, inventory controls.
• Assisted in training and developing new managerial hires and hourly employees on SOP’s.
• Saved Root&Bone $12.6k in waste by slashing comps in half since being transferred to the store.
• Cut beverage costs by a total of $19.4k during my tenure at Root&Bone.
• Experienced in directing FOH staff while reducing labor costs, saving a total of $10.8k during my tenure at Root&Bone.

• Trained and developed all incoming Management staff on all Restaurant Operational Procedures.
• Collaborated with the HR Director in creating a new standardized training program to improve the quality of customer service.
• Helped transform the working culture to have an atmosphere where employees feel safe, comfortable, valued and assisted.
• Oversee scheduling for all departments in the Restaurant/Market while allocating sufficient labor hours to run the operation efficiently without going over the target labor percentage (20%).
• Balanced and budgeted purchasing orders to ensure profitability while remaining below the target Cost of Goods percentage (38%).
• Resolve guest issues with diplomacy and tact, all while maintaining a calm, professional demeanor.

Calabasas Hills, CA, US

A walking billboard of The Cheesecake Factory's company values. Continuously creating an environment where absolute guest satisfaction is the ultimate goal. To deliver exceptional care to each guest, without compromising my commitment to excellence. Also, making sure I keep a company and team first mentality at all times during working hours.

• Trained and mentored a total of 10 new wait staff members on guest service expectations, safety procedures, proper food handling, and restaurant protocols.
• Executed exceptional customer service while overseeing 3 to 7 tables simultaneously which may be at different stages of their meal period.
• Performed multiple money transactions while allocating sufficient time to keep my section clean and organized with due regard for health and safety and aesthetic standards.
• Dealt effectively and diplomatically with customer issues without having to involve management.
• Collaborated with colleagues in order to create a fun and enjoyable work environment for both customers and work employees.