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University of Chicago MBA graduate with executive management, strategic operations, client relationship and technology industry experience. Background includes project and program management, operational standardization, customer relationship management, human resources, service line management, financial responsibility. Repeatedly created high performance, customer-focused cultures through judicious use of rewards and recognition. History of gaining buy-in from employees and management and establishing policies and plans sustainable over the long-term.Specialties: Managing large projects, professional services practice development.Experience in international settings, specifically China, with an ability in Mandarin Chinese
Everspring
View- Website:
- everspringpartners.com
- Employees:
- 291
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Chief Of Client OperationsEverspringChicago, Il, Us
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Senior Vice President OperationsEverspring Dec 2021 - PresentChicago, Illinois, Us
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Vice President OperationsEverspring Jun 2016 - Nov 2021Chicago, Illinois, UsOrganized, supervised, and delivered complex client implementations and ongoing client relationships. integration. Developed specific solutions and recommendations for the client in the context of the overall engagement. Accomplished at executing integrated tactical plans & programs to expand into new lines of business. Successfully partnered with client universities, their key executives, and Everspring as a whole to influence market share, margin growth and student satisfaction. Developed cohesion with each client and their staff to maximize each one’s potential. Collaborated with leadership team to identify creative business applications for SaaS. Deep cross-functional knowledge in both business processes and technical solutions. Directed and developed executive presentations, plans and concepts for implementation. Developed innovated approaches to drive project deadlines and client satisfaction in a matrixed organization.
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Vice President Of New Product DevelopmentEverspring May 2019 - Jan 2020Chicago, Illinois, UsVice President of New Product DevelopmentPlan, launch, and stabilize each new line of business and complex new initiatives for the company. Serve as the expert on our products and intrinsically understand what our customers need from us. Provide vision and leadership, smoothly managing cross-functional teams members in sales, marketing, technology, instructional design, multimedia production, analytics, finance, and client engagement to ensure successful expansion of Everspring’s product portfolio. Oversee our product roadmap to meet key performance metrics and continue to propel our growth and profitability.
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Executive Director, PartnershipsEverspring Nov 2015 - Jun 2016Chicago, Illinois, UsResponsible for ensuring a high level of client satisfaction. Develop strategic plans and lead the channel development team to build and cultivate partnerships between the University and partner organizations. Collaborate with product teams to ensure quality of all products delivered online. Launch new products/initiatives, engage faculty and administrators, lead meetings of key stakeholders, analyze the pros and cons of academic and business decisions, and establish metrics for success. Manage all moving parts for major projects; collaborate with internal teams on project execution.
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Executive Director, MarketingEverspring Feb 2015 - Nov 2015Chicago, Illinois, UsWorked with university contacts to coordinate marketing strategy and oversee execution. Allocated resources, assess impact, and have primary accountability for driving marketing efforts. Stewarded the client’s brand, fostering external relationships by initiating and leading productive alliances with media, marketing organizations, and other networks. Led high-level strategic marketing and media initiatives in close collaboration with the client and partnership teams. Cultivated and managed relationships with necessary local freelancers, partners and agencies to extend our marketing capacity and capabilities. Helped business leaders set priorities that advanced the marketing agenda
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Executive Director, University SolutionsEverspring Jan 2012 - Feb 2015Chicago, Illinois, UsGuided academic program execution, from sales support through readiness assessment through implementation and ongoing project management. Built relationships with staff and program coordinators at our university partners, supporting them through the process of program implementation and solving problems as they arise. Led academic product strategy, ensuring alignment between tactical execution across multiple departments.
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OwnerCbmg Consulting Dec 2011 - PresentHigher education consulting firm providing insight and recommendations on online learning and academic operations. -
Managing DirectorEmerginged May 2019 - Sep 2020Chicago , Illinois , UsExecutive thought leader spearheading EmeringEd’s mission to provide working professionals with the commercially relevant knowledge and skills in emerging fields they need to excel in their careers. Directing the strategy of the business, driving revenue and achieving targets. Collaborating with functional leaders throughout the organization to ensure exceptional service and delivery throughout the operations. -
Executive Director, Academic OperationsKaplan Higher Education May 2006 - Nov 2011Fort Lauderdale, Fl, UsResponsible for structuring and executing the three-year standardization initiative, developing work plans, gathering and synthesizing relevant data, leading analyses including identification of efficiencies and cost savings, and finalizing recommendations. Served as liaison between executive management team and senior operational field teams with the project staff. Took lead on directing, coordinating and establishing policies, protocols and procedures within the organization regarding institution of federal, accreditor, and regulatory requirements and standards. -
Director, Program Management – AmericasPremier Farnell May 2005 - Apr 2006Leeds, GbDelivered the Americas aspects of the global plan to time and budget by mobilizing and allocating the resources to the various programs and projects, coordinating and escalating the risks and issues to the appropriate head of business, effecting a clean operational handover to the business unit, and enabling the realization of business benefits. -
Requirements ConsultantHewitt Associates Mar 1999 - May 2005London, GbServed as primary contact for clients for specific benefit topics and directly accountable for overall satisfaction in health and welfare benefits delivery. Held responsibility for identifying and developing strategies to meet objectives by gaining agreement on: best practices and delivery models, the superiority and added value of the ongoing support, and the ability of company and support staff to solve and deliver client’s company wide health plan benefit program. -
Corporate Travel ManagerMotorola Jul 1997 - Nov 1998Chicago, Illinois, UsAnalyzed problems and industry trends to produced savings through a consolidation of vendors across the sector, both domestically and internationally.
Cathy Goodman Skills
Cathy Goodman Education Details
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The University Of Chicago Booth School Of BusinessStrategic Management -
Kalamazoo CollegePsychology
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Beijing Language And Culture UniversityMandarin Chinese
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York Community High School
Frequently Asked Questions about Cathy Goodman
What company does Cathy Goodman work for?
Cathy Goodman works for Everspring
What is Cathy Goodman's role at the current company?
Cathy Goodman's current role is Chief of Client Operations.
What is Cathy Goodman's email address?
Cathy Goodman's email address is cg****@****ers.com
What is Cathy Goodman's direct phone number?
Cathy Goodman's direct phone number is +122425*****
What schools did Cathy Goodman attend?
Cathy Goodman attended The University Of Chicago Booth School Of Business, Kalamazoo College, Beijing Language And Culture University, York Community High School.
What skills is Cathy Goodman known for?
Cathy Goodman has skills like Leadership, Program Management, Strategy, Training, Management, Project Management, Strategic Planning, Staff Development, Higher Education, Crm, Recruiting, Adult Education.
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