Cody Goolsby Email & Phone Number

Huntsville, Texas

• Supervise the work of part time Game Advisors• Planned, organized, and delegated tasks to employees and followed up to ensure proper completion• Provided timely and appropriate feedback to Store Manager and District Manager concerning associate performance issues• Counted, balanced and reconciled daily business transaction totals on paper and recorded information into the Point-Of-Sale system• Ensured that all closeout paperwork for daily business transactions was completed correctly according to procedures• Completed daily inventory counts and reconciliations• Maintained awareness of all in-store activities and stock levels; reported any suspicious activity to the Loss Prevention Department

Huntsville, Texas

• Answer calls and persuade potential residents to visit the property or the property website• Greet potential residents parents and visitors in a professional manner• Pursue leads by completing daily follow ups in leasing database• Place delinquency phone calls• Complete guest cards and send thank-you notes• Attend and participate in resident events and event clean up• Create working relationships with universities, local institutions, employers, local businesses, cultural centers to help drive prospects to property• Execute and promote resident events• Set up on campus and hand out promotional items• Community Marketing- meet with local businesses, flyer put out, etc• Tour competitors on frequent basis to gather information on leasing strategies (i.e. specials, occupancy, prelease percentages, and property upkeep)• Tenant Experience• Greet existing and potential residents• Address and resolve questions/concerns in a timely manner• Log packages• Reporting and Administrative• Generate mailings• Collect checks and monies owed• File leases

Huntsville, Texas

• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date• Audit all lease files to ensure adherence to policies and procedures• Deal with resident complaints, concerns, and requests to ensure resident satisfaction• Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)• Effectively show, lease and move in prospective residents• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic• Monitor leasing/renewal progress, focusing on areas needing additional support• Supervise the planning, preparation and implementation of all leasing and renewal events as approved by the Community Manager• Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and achieve budgeted occupancy• Assist Community Manager in use of consistent techniques & company directives to screen, hire, train, coach and develop on-site staff• Assist Community Manager in ensuring effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ACH training benchmarks• Promote harmony and quality job performance of staff through support and effective leadershipEnsure staff compliance and consistency with Company policies and procedures• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff• Maintain property appearance and ensure repairs are noted and completed on timely basis (this requires regular property inspections and tours)• Assist with supervision of all business functions related to operations

Plano, Texas

• Responsible for recruiting individuals and teams for direct sales marketing campaigns• Assisted new-hires with the proper onboarding procedures including class and field training• Maintained all HR operations within the company, working personally with the CEO

North Richland Hills, Texas

• Greeted customers when they arrived and reengaged them on the sales floor as often as needed to ensure they felt uniquely welcomed and valued• Identified customer needs by asking probing questions, making product suggestions, answering questions/objections, and then asking for sales• Adhered to all of GameStop's ESRB policies and procedures• Prioritized customers over tasks and demonstrated that commitment by circulating throughout the store, outside of the cash wrap area, to assist them• Ensured customers have everything they need by recommending additional items• Promoted GameStop's unique customer benefits: new title reservations program, the Game Informer digital subscription, and PowerUp Rewards• Promoted GameStop's emerging digital products to customers• Responded to customer concerns quickly, effectively and courteously• Demonstrated appreciation for customers by thanking them for their visits and their business• Provided a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan• Created visual excitement and customer interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor• Prevented customer dissatisfaction by ensuring that merchandise prices were current and accurate• Complied with all selling, exchange and refund policies, including check and credit card acceptance procedures• Assisted in checking shipments for discrepancies/shortages• Assisted store in meeting sales, profit and shrink goals• Organized backroom product, cash wrap backstock product, and store supplies• Managed relationships in a manner acceptable to others and to the organization

Hurst, Texas

• Responsible for commission-based direct sales of acquiring new residential customers for AT&T U-verse telecommunication services as well as other marketing campaigns• Secure customers' decisions for services, and placed orders through a third-party order back office via iPhone• Required to keep track of lead lists as well as disposition them according to which ones were sales, credit fails, interests, gated communities, etc.

Huntsville, Texas

• Welcomed and connected with every customer and helped influence purchasing decisions• Continually grew knowledge of products and customers• Maintained awareness of industry trends• Complied with standards for merchandising and stocking department product• Maintained the highest standards of conduct and confidentiality• Took advantage of new training opportunities and tools• Drove sales revenue