Cody Goolsby Email & Phone Number

Huntsville, Texas

• Supervise the work of part time Game Advisors
• Planned, organized, and delegated tasks to employees and followed up to ensure proper completion
• Provided timely and appropriate feedback to Store Manager and District Manager concerning associate performance issues
• Counted, balanced and reconciled daily business transaction totals on paper and recorded information into the Point-Of-Sale system
• Ensured that all closeout paperwork for daily business transactions was completed correctly according to procedures
• Completed daily inventory counts and reconciliations

Huntsville, Texas

• Answer calls and persuade potential residents to visit the property or the property website
• Greet potential residents parents and visitors in a professional manner
• Pursue leads by completing daily follow ups in leasing database
• Place delinquency phone calls
• Complete guest cards and send thank-you notes
• Attend and participate in resident events and event clean up

Huntsville, Texas

• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date
• Audit all lease files to ensure adherence to policies and procedures
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease and move in prospective residents
• Implement all marketing efforts and outreach, developing campaigns and assisting with design to generate traffic

Plano, Texas

• Responsible for recruiting individuals and teams for direct sales marketing campaigns
• Assisted new-hires with the proper onboarding procedures including class and field training
• Maintained all HR operations within the company, working personally with the CEO

North Richland Hills, Texas

• Greeted customers when they arrived and reengaged them on the sales floor as often as needed to ensure they felt uniquely welcomed and valued
• Identified customer needs by asking probing questions, making product suggestions, answering questions/objections, and then asking for sales
• Adhered to all of GameStop's ESRB policies and procedures
• Prioritized customers over tasks and demonstrated that commitment by circulating throughout the store, outside of the cash wrap area, to assist them
• Ensured customers have everything they need by recommending additional items
• Promoted GameStop's unique customer benefits: new title reservations program, the Game Informer digital subscription, and PowerUp Rewards

Hurst, Texas

• Responsible for commission-based direct sales of acquiring new residential customers for AT&T U-verse telecommunication services as well as other marketing campaigns
• Secure customers' decisions for services, and placed orders through a third-party order back office via iPhone
• Required to keep track of lead lists as well as disposition them according to which ones were sales, credit fails, interests, gated communities, etc.

Huntsville, Texas

• Welcomed and connected with every customer and helped influence purchasing decisions
• Continually grew knowledge of products and customers
• Maintained awareness of industry trends
• Complied with standards for merchandising and stocking department product
• Maintained the highest standards of conduct and confidentiality
• Took advantage of new training opportunities and tools