• Led a team of diverse employees and created a collaborative and inclusive work environment, fostering employee engagement, development, and retention. • Successfully managed day-to-day store operations, ensuring operational efficiency, optimal inventory levels, and adherence to company policies and procedures. • Implemented effective sales strategies and promotional campaigns, driving revenue growth by 8% LY and enhancing brand visibility by an avg of 150 customers a day. • Prioritized exceptional customer service and worked closely with the team to ensure a positive shopping experience, resulting in increased customer loyalty of 60% for our customers. • Developed and maintained strong relationships with vendors and suppliers, negotiating favorable terms and ensuring product availability. • Utilized data analysis and market insights to make informed decisions on product assortment, pricing, and merchandising, resulting in increased customer satisfaction. • Implemented process improvements, including inventory management systems and cash handling procedures, to streamline operations and minimize losses. • Maintained a safe and secure working environment for employees and customers, ensuring compliance with safety regulations and company standards.

• Demonstrated exceptional leadership skills as a Shift Manager, overseeing daily operations and ensuring smooth functioning of a busy Five Guys Burgers and Fries location. • Managed a team of 25 employees, providing guidance, training, and ongoing support to optimize performance and maintain high standards of customer service. • Implemented effective scheduling strategies to ensure adequate staffing levels during peak hours, resulting in improved operational efficiency and reduced customer wait times. • Actively participated in the hiring and onboarding process, selecting top talent and conducting comprehensive training programs to foster a cohesive and knowledgeable team. • Monitored food quality and adherence to food safety protocols, consistently maintaining a clean and sanitary work environment. • Streamlined inventory management processes, reducing waste and optimizing supply levels to minimize costs while meeting customer demand. • Collaborated with the management team to develop and execute strategies to drive sales and increase customer satisfaction. • Acted as a point of contact for customer inquiries, resolving issues promptly and ensuring a positive dining experience. • Conducted regular performance evaluations and provided constructive feedback to team members, facilitating their professional growth and development. • Recognized for exceptional customer service and leadership skills, earning multiple employee recognition awards.

- Maintain a relationship with customers on a regional level- Maintain or exceed a set of weekly, monthly and quarterly sales goal- Actively communicate with dealer partners throughout the loan origination process- Keep and maintain a reputable pipeline of potential prospects - Maintain critical notes in regards to the relations of clients and customers.

1. Detained unauthorized individuals and escorted off-premises. 2. Maintained positive environment dedicated to teamwork and performance. 3. Guided team members on how to respond effectively to different scenarios. 4. Set team schedules with clear understanding of coverage requirements, individual availability and unique knowledge of each officer. 5. Monitored entire facility using CCTV while simultaneously performing dispatch duties. 6. Conducted site reviews and security audits and made recommendations to management based on findings. 7. Recorded required data for incident reports and files quickly and accurately. 8. Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. 9. Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters. 10. Assessed company security risks and developed actionable solutions to be presented to management. 11. Managed security staff schedules for all shifts, minimizing overtime costs. 12. Supervised property entrances and exits and monitored employee safety. 13. Counseled management on how to cut spending without compromising safety and security of company assets. 14. Monitored 90,000 square foot property for security issues.

1. Supported other kitchen team members when needed. 2. Monitored kitchen productivity and assessed overall productivity and workflow. 3. Cooked food to order adhering to company quality standards. 4. Maintained cleanliness and organization of line workstations. 5. Distributed prepared food to servers. 6. Planned and prepared schedules for food preparation. 7. Reviewed quality standards and verified continuous application throughout kitchen environment. 8. Stored foods in designated areas by following standard wrapping, dating and rotation procedures. 9. Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment. 10. Seasoned and cooked food according to recipes or personal judgment and experience. 11. Sanitized workstation before and after shift to prevent illness and food contamination. 12. Communicated with wait staff regarding special requests for food allergies and preparation techniques. 13. Safely operated ovens, grills and other kitchen equipment to minimize accidents.14. Managed all operations covering a tri-state area in lieu of management.