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Managed roadmap for course platform CMS and content player while enabling creators and their businesses to efficiently showcase their brand and deliver high quality learning experiences.- Developed and conducted comprehensive research initiative including user research and market analysis to identify and prioritize key gaps in course platform to inform organizational and team roadmaps- Led site-wide initiative across teams in US and Brazil to replace content player and migrate over 8 million videos from vendor saving up to $500K in annualized expense- Improved creator/student engagement by 7% by revamping end-to-end creator workflow for comments management

Managed multiple products and roadmaps at platform (LMS) and application (discussions, insights, content players) levels in B2B2C SaaS environment while delivering the best online education experiences from top-tier universities for students and faculty.• Achieved 92% faculty satisfaction rating with launch of Consumption Insights tool for faculty based on qualitative and quantitative discovery, saving time and driving data-driven decision making on our proprietary learning platform• Created roadmap, coordinated rollout across 29 university partners, and iterated on new discussions application replacing multiple legacy tools• Redesigned internal product marketing presentations to evangelize new products with customer success teams leading to increases in knowledge, comfort, and confidence when working with partners and end users• Introduced and facilitated ongoing stakeholder focus groups to amplify voice of the customer and improve organizational relationships

Bridged the gap between vision and execution through team growth from 20 to 60+ members using a squad based structure of product managers, designers, and engineers focused on delivering a fully digital graduate education experience.• Delivered 90% reduction of major service interruptions as Co-Lead of CTO appointed response squad• Adopted iterative approach to migrate monolithic application to distributed system architecture resulting in 100% reduction in deployment downtime• Planned and implemented data tracking for launch of new features including dashboard creation and analysis for research hypotheses and product planning• Developed and delivered “Train the Trainers” sessions on new technology and co-created disruption framework to align SDLC and production releases with customer communications and product marketing

Advised internal teams to streamline and improve their processes through enterprise tools and new vendor assessment.• Led initiative to scale and standardize the use of product management software amongst Product Managers to improve organizational roadmap and data consistency for managerial review• Liaised with enterprise vendors to gather knowledge and best practices to better engage and assist internal users• Guided teams in planning, creation, and implementation of new Jira projects into team workflows

High performing operations analyst promoted to associate focused on streamlining processes and acting as liaison between technology, business, and operations teams while pursuing passion in empowering others.• 50% increase in new employee satisfaction from creation and implementation of new hire onboarding and training program• Saved 30 team hours monthly through product delivery process reengineering and technology automation while leading cross functional initiative• Developed business requirements for next generation deal management platform• Co-created and led Equities Middle Office intern engagement program• Developed and delivered presentation on business communications to audience of 250 analysts globally

As a maintenance coordinator, I supervised 130+ drivers in addition to managing 40+ vehicles. I handled day to day responsibilities such as supervising the office and ensuring the safe upkeep of our vehicles. In addition, I developed long term projects such as tablet integration into the driver's van check and passenger boarding which helped us remove existing paper processes and streamline the rider experience.

As a dispatcher, I coordinated and directed over 20 active vehicles and drivers at a time while reacting to real time conditions to ensure continuation of scheduled service. Additionally, I assisted customers by answering questions and resolving issues.

Worked in market operations as a summer analyst through the Summer Operations Analyst Development Program. I helped maintain a streamlined deal flow by ensuring that all deals were properly set up across systems both internal and external. I simplified the collection of data and automated its presentation for weekly management calls. These metric enhancements led to hours of of time savings each week which my team continued to see after I left.