Manager Of Foreign Exchange
Portsmouth, New Hampshire, United States
- Led & implemented strategy for a team of Foreign Exchange Specialists that provided superior customer service
- Mapped out customers' product journey across all international payment channels and identified opportunities for improvement
- Successfully launched stateside operations to extend the International service portfolio to new consumers
- Collaborated with teams in Germany to ensure a smooth running operation founded on effective communication and teamwork
- Designed and implemented the department's standard operating procedures, educational tools, and user acceptance testing scripts
- Audited reconciliation of the General Ledgers assigned to FX accounts on a daily & monthly basis