Led the successful delivery of high-quality, client-focused solutions to Federal clients, including DHS, FEMA, DoJ, SBA, and FAA.• Managed a portfolio valued at +$12M/yr, ensuring scalability and cutting-edge solutions.• Collaborated with cross-functional teams to harness technologies and prioritize customer success.

• Managed project delivery excellence using PMI & IBM best practices for Federal Sector clients.• Oversaw programs ranging from $5M-$20M in size and complexity.• Collaborated with cross-functional teams to ensure successful project outcomes.

Managing technology and logistics proposal(s) for small businesses looking to grow in the DoD & Government markets.

Led successful IT and Logistics projects using PMP best-practices, developed partnerships to enhance core competencies, and managed product line partnerships to provide full-service solutions to customers.• Utilized Business Development activities to identify new opportunities and business partners.• Implemented strategies to become a Value Added Reseller (VAR) and enhance customer experience.• Developed key partnerships to ensure full-service IT and Logistics solutions for clients.

Managed the requirements, development, and delivery of custom satellite and Baseband product projects for Special Operations and DoD communities. • Led a cross-functional team using Waterfall & Agile methodologies to ensure on-time, within scope, and budget project delivery.• Identified customer needs, revenue growth opportunities, and ensured ISO-9002 compliance for customer satisfaction.

• Negotiated delivery orders and contracts for a $418M Government IDIQ contract, ensuring profitability and compliance with FAR regulations• Developed tools to analyze project profitability and cost-to-complete figures for program management staff• Managed a 12-person Customer and RMA support team and a 30+ deployed Contract Field-Support group

Managed pre-production improvements on Mobile Satellite Terminals being delivered to the government including RF Tag readers and internal Military GPS receivers. Approx. $1.2MLed the development of “next-generation” software using SDLC best-practices and methodologies to ease the use of messaging software and reduce satellite usageResponsible for installation and training on all Movement Tracking Systems sold to the Army. Approx. $17-20M over 24 months.Developed and implemented plan that increased field support profitability by 100%Managed installation and training subcontractors to ensure a high quality product is delivered to the government. In addition, developed installation and training schedule to maintain and exceed Government expectationsAssisted in the development of the department's quarterly and annual budget of $30M for the order and booking of satellite terminals and serviceDeveloped implementation plan for delivery of satellite terminals and associated products to the customer in a timely manner to maximize customer availability and profit

Managed a team of 8 Network Analysts in day-to-day customer support issuesTrained employees and customers on the benefits and use of Norcom's services. Decreased help desk call duration from 30 minutes to less than 15 minutesDeveloped, maintained, and implemented the Operations Center processes and procedures and all training material for internal and external customersDeveloped key training programs for Market Partners, Customers and internal personnel reviewing both system and process informationSupport customer delivery and implementation of national home services program.

Responsible for all Equipment and Service invoicing for over 700 Subscriber Communicators at organizations start-up. In addtiona, provide second level customer support on invoicing and billing questionsMaintained Receivable Accounts via Excel spreadsheets of over $3M and provide monthly status reports to accounting department and senior-level management. Manually processed incoming Subscriber Communicator order and activation request forms, ensuring all documentation is complete and processes were performed before provisioning

Maintained and coordinated budgets for 2 field offices of $3.5M. Also, provided support to the V.P of Operations in handling 2 earth stations and their day-to-day operations. Improved the flow of correspondence from the field offices and headquarters to the V.P of Operations through revised procedures and increased communications methodologies.