As a principal consultant for Packet Pioneer, I provide professional services in Network and Application Performance for customers, including network management and troubleshooting for critical business services, and forensics for Cybersecurity incident response. Speaking and teaching engagements include DEFCON and Sharkfest - the Wireshark Users and Developers conference. Develop and deliver Network Analysis and Troubleshooting courses featuring analyzers such as Wireshark. My goal is to help students to become more familiar with core protocols like TCP/IP, UDP, VoIP, DNS, DHCP, HTTP, HTTPS, and many more. Record and maintain videos for the Packet Pioneer YouTube channel - www.youtube.com/packetpioneerFeaturing videos on how to troubleshoot networks and applications with Wireshark. ----------------- WIRESHARK TRAINING ------------------------www.bit.ly/udemywireshark - Getting Started with Wireshark, the ultimate hands-on courseAssist numerous companies in the USA/Latin American/Caribbean region in troubleshooting and resolving network and application performance problems.

Worked as a consultant to improve network and application performance. Gained expert-level experience of the following tools:Wireshark, Cascade Pilot, Fluke Networks OptiView, Netflow Tracker, ClearSight Analyzer, Protocol Expert, EtherScope, Network Time Machine, and several others. Developed and delivered training courses to Fluke Networks OptiView customers, as well as technology-themed network analysis courses featuring Wireshark.

Led a team of 25 volunteers, responsible for testing and troubleshooting network problems on the event network of the Interop Trade Show.

Third-level escalation support engineer, focusing on the OptiView Network Analyzer and protocol analysis software. Contributed to Knowledge base, responsible for training new support engineers and sales staff.