https://payhip.com/b/njPs

Active Directory management; created and modified requests for Change of client accesses. Unlock and reset password for various clients. Perform tasks allowing clients to login properly in a timely manner.Document, test, and release changes to the Service Management. Monitor and administer email for service management system for each given contracts. Use service management ticketing system properly resolving client needs keeping proper SLA required. Administering the operation of all LAN/WAN related network services. Coordinating and implementing network software and hardware upgrades. Troubleshooting and administering LAN/WAN security, antivirus and spam control measures when access is granted to do so. Experience in a Systems Administrative environment/role.Troubleshoot and Provide Proper Customer Service within different scenarios. Show patience complying to client request and needs. Troubleshoot incidents and escalate as per guidelines if needed. Strong communication skills and comfortable in a client's presence.Supported Client Applications: Citrix, Blackberry, HP Printers, MS Office and Adobe Apps, MS Exchange, Oneil Printers, Lotus Notes, Siebel – Aventail(VPN), Outlook, Mainframe, Peoplesoft, Ellipse, SAP, CAD Software, and other company specified web applications.Received Productivity Certificate for First Contact ResolutionReceived Productivity Certificate for meeting the metric for Average handle TimeReceived Productivity Certificate for First Call ResolutionReceived Quality Certificate for Documentation and Dispatch Audits

Responsibilities: Computer Repairs, Antivirus Setups, Active Directory ManagerSet up Electronic Invoice Methods through Simply Accounting softwareData Entry: Invoices and Receipts using Simply Accounting