Christopher Stephenson Email & Phone Number

Frisco, Tx, Us

Frisco, Tx, Us

United States

Plano, Texas, United States

Directing global program management efforts to ensure strategic alignment with organizational goals, driving a culture of continuous improvement and excellence.Spearheading a range of strategic initiatives aimed at optimizing operational efficiency and performance, including Salesforce optimization, executive presentations, and in-depth financial analyses, contributing to the overall success and growth of the organization.

Plano, Texas, United States

Pioneered and oversaw the Quality Service Initiative for the West US dealer region, implementing innovative strategies to enhance operational efficiency and drive exceptional return on investment (ROI).Developed and executed comprehensive program plans and training schedules, meticulously designed to elevate customer satisfaction levels and maximize profitability, solidifying the organization's reputation as a leader in service excellence within the region.

Plano, Texas, United States

Utilized Dealer Logix for efficient customer reception and service write-up procedures, optimizing service operations.Managed technician scheduling and monitored service times to ensure timely completion, maintaining high customer satisfaction and sales performance.Attained Infiniti Certification and consistently upheld exceptional customer satisfaction

United States

Spearheaded the implementation of cutting-edge strategies and innovative techniques in fixed operations departments, driving significant enhancements in efficiency and profitability while ensuring seamless integration of modern service practices, resulting in optimized workflows and increased revenue generation.

Corsicana & Athens, Texas

Orchestrated the operations of service departments, quick lube facilities, and detail shops across multiple locations, implementing impactful measures to elevate CSI scores and profitability margins to unprecedented levels, positioning the dealership as a top performer in the region.Devised and executed strategic initiatives focused on exceeding customer expectations and maximizing service profitability, resulting in consistent accolades for exceptional service quality and sustained revenue growth.

Conroe, Tx

Managed all aspects of service operations, including customer handling, repair order creation, and follow-up, as well as hiring and training of service advisors and technicians.Established and managed fleet accounts with local businesses, ensuring priority service and adherence to service level agreements (SLAs).Provided comprehensive training to service advisors on ADP systems, customer interaction, service procedures, and sales techniques.Collaborated closely with technicians to ensure adherence to service standards, including thorough vehicle inspections and effective communication with service advisors.Achieved Quick Lane Platinum Level for Business Throughput (BTB) in 2013 and attained mastery as a certified Service Advisor and Quick Lane Manager.

Corpus Christi, Texas Area

Re-established and managed the Quick Lane service center, implementing effective policies and procedures.Generated and analyzed service reports, including technician payroll and sales tracking, to optimize performance.Provided comprehensive training to technicians and service advisors on inspection procedures, sales techniques, and customer service standards.Maintained high levels of customer satisfaction and department profitability, consistently achieving service targets.Administered web applications for appointment processing and social networking platforms, enhancing customer engagement.

Conroe, Tx

Managed customer reception and service procedures, ensuring exceptional service quality and satisfaction.Maintained consistently high customer satisfaction index (CSI) scores, exceeding regional averages.Coordinated technician schedules and monitored service times to meet customer expectations.Achieved certification as a Nissan Service Advisor Master, demonstrating expertise in service management.

Houston, Texas Area

Caldwell, Tx

Certified System'S Engineer, Computer Science

H.S. Diploma

Activities and Societies: Air Force ROTC