Christopher Stephenson Email & Phone Number

Frisco, TX, US

United States

Plano, Texas, United States

Directing global program management efforts to ensure strategic alignment with organizational goals, driving a culture of continuous improvement and excellence.Spearheading a range of strategic initiatives aimed at optimizing operational efficiency and performance, including Salesforce optimization, executive presentations, and in-depth financial analyses.

Plano, Texas, United States

Pioneered and oversaw the Quality Service Initiative for the West US dealer region, implementing innovative strategies to enhance operational efficiency and drive exceptional return on investment (ROI).Developed and executed comprehensive program plans and training schedules, meticulously designed to elevate customer satisfaction levels and maximize.

Plano, Texas, United States

Utilized Dealer Logix for efficient customer reception and service write-up procedures, optimizing service operations.Managed technician scheduling and monitored service times to ensure timely completion, maintaining high customer satisfaction and sales performance.Attained Infiniti Certification and consistently upheld exceptional customer satisfaction

United States

Spearheaded the implementation of cutting-edge strategies and innovative techniques in fixed operations departments, driving significant enhancements in efficiency and profitability while ensuring seamless integration of modern service practices, resulting in optimized workflows and increased revenue generation.

Corsicana & Athens, Texas

Orchestrated the operations of service departments, quick lube facilities, and detail shops across multiple locations, implementing impactful measures to elevate CSI scores and profitability margins to unprecedented levels, positioning the dealership as a top performer in the region.Devised and executed strategic initiatives focused on exceeding customer.

Conroe, TX

Managed all aspects of service operations, including customer handling, repair order creation, and follow-up, as well as hiring and training of service advisors and technicians.Established and managed fleet accounts with local businesses, ensuring priority service and adherence to service level agreements (SLAs).Provided comprehensive training to service.

Corpus Christi, Texas Area

Re-established and managed the Quick Lane service center, implementing effective policies and procedures.Generated and analyzed service reports, including technician payroll and sales tracking, to optimize performance.Provided comprehensive training to technicians and service advisors on inspection procedures, sales techniques, and customer service.

Conroe, TX

Managed customer reception and service procedures, ensuring exceptional service quality and satisfaction.Maintained consistently high customer satisfaction index (CSI) scores, exceeding regional averages.Coordinated technician schedules and monitored service times to meet customer expectations.Achieved certification as a Nissan Service Advisor Master.

Houston, Texas Area

Caldwell, TX

Certified System'S Engineer, Computer Science

H.S. Diploma

Activities and Societies: Air Force ROTC