Charles Guan Email & Phone Number

San Mateo, CA, US

• Executes end-to-end business process testing, validation and analysis for complex implementations
• Provide technical support and training for technicians post implementation
• Work directly with cross-functional subject matter experts and teams to delivery project milestones and documentation.
• Capture change impacts, and data analysis for process improvement initiatives.
• Define and analyze metrics to identify process improvements, drive continuous improvement, and automation.
• Analyze the financial and service impacts of outbound shipments.

San Jose, California, US

• Lead daily meetings with stakeholders to discuss status of current projects, problem-solve impeding issues, and develop action plans to reduce and overcome delays.
• Coordinated with Tradeops and stakeholders to execute new and ongoing projects on a global scale.
• Build an effective communication network with on-site POC to keep stakeholders updated on performance management issues and recommended action plans.
• Achieve KPI’s on month-over-month by coordinating and working closely with technicians, engineers, leadership, and key stakeholders.
• Increased productivity by over 100%. Created data analytic spreadsheets to track inventory, employee utilization trends, year-over-year cost benefit analysis, and metrics sheets to generate weekly Tableau productivity.
• Troubleshoot hardware and software issues with Mac and Windows, including software updates, network connectivity, hardware troubleshooting and reinstalling OS on MAC, PC, Linux, and ChromeOS.

US

• Managed over 230 employees in high-volume stores, including payroll, scheduling, timeand attendance, and human resources.
• Lead daily meetings on CSAT (Customer Satisfaction Survey’s) with entire district andDistrict Manager.
• Analyzed network for in-store Wi-Fi, and circuit board maintenance.
• Created data analytic spreadsheets to track inventory, labor targets, sales trends, year-over-year sales projections, and metrics sheets.
• Review and approve receiving invoices for daily shipments of products.
• Analyze and verify all items received vs ordered and report variances.

Served alcohol to customers and stocked all alcoholic and non alcoholic beverages. Cooked and prepped food for individuals and in house parties of 50+ attendees. Handled all cash flow and split tips daily. Washed, cleaned, and sanitized all dishes and cutlery.

• Provided tech support and system admin including anti-virus, VPN, cloud recovery, and PC installation.
• Provided IT support for internal systems and corporate applications on Windows 8, Microsoft Office, and MacOS.

Handled all employee payroll and tips. Handled all cash flow of company such as product invoices, supplies, maintenance, and sales. Stocked and replenished in-store merchandise and handled all customer relations. Cleaned and organized file room and backroom supplies.

Handled all expenses such as supplies, shipments and payroll. Waited tables of 75+ customers while managing customer orders and delivering food.

Atlanta, Georgia, US

Handled a high volume of 200+ customers daily. Created beverages such as smoothies, orange and carrot juice. Organized, stocked and cleaned freezer and store lobby.

Education record

Transfer, Criminal Justice And Corrections