Hollie Brown Email & Phone Number

United States

-Process, evaluate and provide emergency services through 911 and administrative calls, for police, fire and medical situations, through structured interrogation of caller and determine the type of assistance needed and urgency of the call.-Provide and perform life-saving instructions using Emergency Medical Dispatch (EMD) and CPR instructions to callers with medical emergencies.-Superior ability to prioritize multiple emergency calls and dispatch appropriate services and apparatuses. Maintain maps, checklists, and charts, including automated programs. Track data using multiple computer programs, including Mircosoft Office Suite and ACES.-Excellent faculties with a wide range of communication equipment, Operate and maintain telephones, automated data procesing equipment and programs. Run multiple public safety computer software programs and equiment which includes radio consoles,E911 telephone systems, paging systems, logging recorders, TTY/TDY devices, AVL mapping, checklists and charts.-Monitor and respond accordingly for the fire and suppression system that runs throughout the entire base. Dispatch what resources are necesswary, when there are problems.-Member of the Fire Peer Support team as well as the Air Force Peer Support Program for the base. I've introduced and created a new program involving training a psychiatric facility service animal that I am able to utilize for the Fire Department, Military and the State debriefings. This has helped to improve the moods and atmosphere and provide emotional support for our community.

Salt Lake City Metropolitan Area

-Provide all Public Safety employees emotional and tangible support through times of personal or professional crisis.-Skilled at communicating and active listening to encourage openness and honesty.-Critical thinking skills to assist the peer to discuss concerns, determine the peer's true needs and detect when a peer is nearing or in crisis.-Committed to confidentiality.-Complete yearly trainings and certifications.-Coordinate and plan debriefings for all First Responders involved in a critical incident.

South Jordan, Utah, United States

-Reported directly to head of the Operations Center to ensure completion of special operations related tasks while maintaining daily workload.-Developed the Standard Operating Procedures program for the Operations Center and collaborated with the company General Counsel for its successful implementation.-Provided real-time Imagery and Geospatial Analysis to several law enforcement and first-responder agencies to save lives and reduce human suffering.-Served as a lead on a comprehensive Market Research Analysis project which provided detailed intelligence to account manger to support customer acquisition.-Created a Peer Support program for the Operations team, including the policies and procedures. Created the education presentations to further assist and educate the team on peer support. -Monitor and respond to alerts and events affecting customers and provide immediate information and assistance as needed. Initiate mass communication notifications as required.-Provide advisory services in innovative ways that demonstrate the power of the platform across highly- complex and ever-changing situations.-Apply analytical and critical thinking skills quickly and accurately in a high-pressure situations.-Work in a high-tech environment and adapt to new tools and innovations and platforms.

Ogden, Ut

-Certified Training Officer. Provided classroom and on the job training for new recruits. Created assignments and power points to aid in the development and upgrading of the communications training program. Direct supervisor of new recruits as well as acting floor supervisor as needed. Involved in the selection process of hiring new employee's. -Process, evaluate and provide emergency services through 911 calls for police, fire and medical situations through structured interrogation of callers and determine the type of assistance needed and urgency of the calls.-Receive and transmit clear and concise information on a multi-frequency-computerized radio. Coordinate multiple law enforcement agencies, State, Federal, EMS and fire departments on different radio frequencies.-Query multiple databases, records and previous calls to obtain information for management, officers and the public. Operate the UCJIS/BCI statewide system to access driver licenses, vehicle registration, stolen vehicles and wanted/missing persons. Access and run warrant information and take appropriate actions at the request of officers. Prepare and maintain reports and records relating to emergency responses using different programs, platforms and equipment, multiple public safety communication equipment, radio consoles, E911 telephone systems, paging systems, logging recorders, TTY/TDY devices, fax, printers and copiers as well as Microsoft Office Suites and Google Suites, to accomplish and complete the daily data, charts and information.-Maintained all required certifications, continuing education, as well as participated in scenario training with different law, fire and medical departments.- Was one of three, involved in the development and creation of the Peer Support Program for the dispatch center.

Ogden Utah

-Receive lab specimens, count, arrange and deliver to appropriate testing areas-Patient registration for all laboratory procedures -Enter physician orders, run lab report, sort and mail them to the physicians and clinics as well as phone and fax lab results.

Koloa Hawaii

-Responsible for registering guests in and out of the resort as well and reservations.-Cash and credit transactions.-Coordinate information between managers, housekeeping and maintenance.-Completed the night audit, including the DSR, total of daily transactions, accounting reports and gathering of all daily reports.

Kalaheo Hawaii

Management of store operations, including ordering supplies and products for the the store. Cash deposits and reconciling and upkeep of the accounting records. Training of new employees, Responsible for employee records and hours.

Poipu Hawaii

Set up activities and reservations for tourists. Inventory of the store. Provided information and suggestions for opportunities on the island of Kauai.

Ogden Utah

Outpatient, In-patient and Emergency room registrations. Obtained information for traumas and alerts and provided it to the doctors, nurses, paramedics, clergy, CSI and medical examiners. Took minutes on trauma's and alerts. Co-pay collections. Trained new employees and kept them current on new procedures and laws. Cross trained as an E.R. ward secretary. Entered doctors orders, lab work, directed patients, and coordinated procedures and orders between doctors and staff members. Took patients vitals, wound care, transportation, and aided in triage. Cross trained in PBX, ran switchboard, worked intercom system and alarms, paged emergency codes.

Ogden Utah

Verification on insurance authorization and eligibility, records management, Document preparations, computer operations, data entry and credit checks.

Ogden Utah

Responsible for credit and cash transactions. Marketing, ordering and stocking inventory. Computer operations.

Associate Of Arts And Sciences - Aas, Nursing Education

Human Biology

Legal Administrative Diploma, Law, 13