Sigmatek is a well-known equipment agent which has been providing specialized equipment sales & technical service over 40 years in the electronic & semiconductor manufacture fields. I’m specialized in service work and involved in Semiconductor, Panel, SMT, LED, MEMS and Bio-tech application cases with considerable experiences.Responsibilities:1. Carry out machine installation, tool setup and calibration tasks with careful handling to ensure move-in operation being completed smoothly.2. Perform retrofit for implementing optional KIT or customized function to enhance machine’s performance per customer’s request.3. Execute training lessons to help user build up handling capability, including general system operation, machine configuration setup, basic troubleshooting, software programming and prevention maintenance.4. Provide on-site support to help customer resolve critical problem or issue which has occurred in mass production by offering corrective solution or workaround.5. Work with Process Engineer to improve process quality/stability by defect analysis and problem diagnostic approaches so as to fine tuning machine for preferable performance.6. Train Equipment Engineer to take up maintenance capability so that the machine can increase uptime for the best operation performance.7. Give support in pre-sales and promotion activities for sales team to develop business opportunity, including evaluation trial and live demo.8. Execute post-sales maintenance and repair services by regular cases.9. Vendors supported: Universal Instruments / SMT & Insertion machine, MVP / AOI machine, USI / Spray-coating machine, Vermes / micro-dispensing system, GPD / dispensing machine, Milara / Diamond H4 Robot.10. Customers supported: TSMC, ASE Group, Texas Instruments, Foxconn, Tong-Hsing Electronic Ind., Unity-Opto Tech., PSI Corporation, Lingsen Precision Ind., ELS system technology Co., Ltd.

Tailyn is a medium-sized enterprise with Own-brand and EMS business units targeted on Telecommunication and Industrial Applications. In the beginning, I was a Customer Support Engineer (3 years), and then transferred to be a Product Management Engineer (1 year). Lastly, I worked as a Sales Engineer (2 years) and dedicated to support North America sales team in the year of 2009.Responsibilities:1. Major business accounts maintenance and new account development managed by regular conference call meeting and business visit.2. Provide product quotation, manage PO and product shipment schedule to be complied with sales needs. Also, general sales inquiry reply, Internal-sales flow and AR issue follow-up activities are included.3. In charge of own-brand product’s technical document and paper work maintenance for keeping up-to-date information for reference (ex. Purchase SPEC, Manuals, Release notes, and Order information…etc.).4. Execute technical issue support by working closely with RD, DVT and service team. Provide solution, workaround and even on-site support to resolve product problems in lab trial and real deployment.5. Planning and executing product training lessons, including general understanding, basic / advanced configuration setup, troubleshooting, deployment scenario study…etc.6. Support Sales & Marketing team in pre-sales and promotion activities to develop business opportunity, including live demo and lab trial.7. Deal with regular post-sales RMA and quality issue follow-up actions.8. Products supported: ADSL / VDSL IP-DSLAM, E1/T1 Channel Bank, HUAWEI_SDH STM-1 optical carrier.9. Customers supported: Zhone, Enablence, PhyBridge, Patton, ECI, Telco, Actelis, TFN, CHT, Tecom.

The main business of Fu-Chi Electronic is providing OEM model for TOP 5 TFT-LCD Panel manufacturers, such as AUO, CPT, CHI-MEI, HANNSTAR and Quanta Display Inc.Responsibilities:1. Carry out machine maintenance, repair and troubleshooting works to make sure production machines run smoothly with good performance.2. Ensure SMT machine’s production have good quality by fine-tuning program with optimal parameter settings to reach daily target yield.3. Support RD and PE engineers to perform various evaluation cases for existing and potential customers.4. Execute general SMT machine operation training lessons for newcome operators.5. Arrange SMT machine relocation / layout activities to ensure machine release to production upon manufacture department’s schedule.