Curtis Hunter Email & Phone Number

Austin, TX, US

Austin, Texas, United States

-Lead, coach, and develop a team of 25 people including but not limited to quality tracking, monitoring and analyzing data accuracy to ensure consistency and alignment with internal standards and policies-Demonstrate leadership skills with the ability to lead a team, inspire and motivate others, while maintaining the teams business focus-Execute a variety.

Austin, Texas, United States

- Review user generated content in a single review tool and classify according to policy. Expected to provide quality assurance and improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams.- Analyzed content to determine community guidelines are met while upholding a high standard of accuracy and quality.

Austin, Texas, United States

- Relayed telephone conversations between deaf or hard of hearing customers that are using a computer or TTY- Typed a minimum of 85 wpm with 100% accuracy- Understood and interpreted ASL and deaf culture.- Utilized ability to listen and retain dialogue while simultaneously typing to enhance the customer experience

Austin, Texas, United States

- Served as point of contact to upper management and internal team members- Lead and manage a quality-oriented and profitable team of 20+ people by evaluating team performance on a regular basis- Provided guidance to co-workers and back-up support in the absence of others.- Worked alongside employees and monitor work performance to track progress, provide.

Austin, Texas, United States

- Processed inbound calls for payments, maintained customer account records and prepared documentation on installation and service orders- Resolved customer questions regarding billing, delinquent account balances, service problems, products and features- Corrected errors and discrepancies on customer billing as necessary

Austin, Texas, United States

- Answered inbound calls relating to customer questions on the Driver Responsibility Program- Provided information to customers establishing financial requirements in order to comply with the Driver Responsibility Program while being sure to document detailed notes on every call- Delivered exceptional customer service in a high volume call center while.

Austin, Texas, United States

- Yielded superior customer service with etiquette and a positive attitude- Operated large sums of cash; conducted, processed, reconciled transactions in compliance with policies and procedures- Completed end of day/shift deposits and balancing reports- Researched discrepancies and assists with customer inquiries- Coordinated multiple, concurrent tasks

Austin, Texas, United States

- Received and responded to inbound live chats while gathering and verifying required information in regards to toll transactions- Delivered timely and accurate information to the customer and notated conversation into customer’s account- Collected and retained detailed information of all Toll RMAs- Referred customers to correct RMA sites to process.

Austin, Texas, United States

- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.- Handled phone and email inquiries from insurance companies, identified and prepared premium finance quotes/agreements and sent renewal quotes to clients.- Provided additional support.

Austin, Texas, United States

- Managed staff for the customer service area and secured a good level of training for associates- Developed a reputation as an efficient service manager with high levels of accuracy and superior customer service- Completed end of shift deposits and balancing reports

Bachelor Of Science And Arts - Bsa In Human Development And A Minor In Educational Psychology

Google Project Management: Professional Certificate