Charlene Mae Cayacyac Email & Phone Number

Sydney, New South Wales, Australia

New South Wales, Australia

• Identified use cases through stakeholder/SME meetings• Created PowerBI reports• Co-created Business Prioritisation Framework for assessing use cases priorities• Presented brown bag session to 900+ employees via Teams• Created SharePoint sites• Created Project/Contract Management Plans• Scheduled meetings and kept track of project milestones• Created surveys for trainings held

Sydney, New South Wales, Australia

• Facilitated workshops with stakeholders to create process maps• Updated existing process maps to keep up with company standards• Gathered requirements from stakeholders and created Business Requirement Documents

Sydney, New South Wales, Australia

• Created process flows for existing and new business systems• Ensured that processes were up to date and compliant to business standards• Met stakeholders to solicit actual processes done and collaborated with them on how processes can be managed and improved• Identified pain points in the existing processes• Suggested ways on process improvement• Gathered system requirements from stakeholders and requested for proposals from system suppliers• Created supporting documents for existing and new systems

• Met with internal and external clients for solution consultation• Handled clients’ requests and communicated these to the developers• Constructed high level solution presentation and documentation• Presented solutions to clients• Created impact assessment document• Reviewed and constructed end-to-end business process flows

• Handled clients’ requests and communicate these to the developers• Constructed functional specification documents• Constructed test scripts and manuals for system software• Checked functionalities and validations on system programs and applications• Created change requests, implementing guidelines, advisory, and memo for projects• Facilitated User Acceptance Testing• Provided operational support to branches

Philippines

• Handled clients’ requests and communicated these to the developers• Constructed test scripts and manuals for system software• Checked functionalities and validations on system programs and applications• Facilitated User Acceptance Testing

• Handled clients’ requests and communicate these to the developers• Constructed test scripts and manuals for system software• Checked functionalities and validations on system programs and applications• Proposed enhancements on available systems• Facilitated User Acceptance Testing• Documented all processes involved in the company• Identified bottlenecks in the companies’ processes• Suggested short term and long term solutions for system delays and interruptions• Conducted internal audits for ISO 9001 and ISO 27001

Bachelor Of Science - Bs, Industrial Engineering

Diploma, Project Management