• As the Director – Head of Operations, I expand business and revenue growth through innovation, strategic planning, leadership, management, and technology adoption. I guide operations in optimizing product portfolios to enable enterprises to adopt digital transformation expeditiously. I manage P&L and promote top-line revenue growth while achieving annual targets by reducing operational expenditures. On top of that, I lead sales and acquisition and direct teams, business development, customer service, operations, and solution delivery. I formulate innovative strategies to achieve monthly and annual business targets, revenue, CSATs, and partner development. In equal importance, I create telecommunications policies and best practices to promote regulatory compliance with the Telecom Ministry. I capture and translate business vision, align operations with directives, and coordinate teams to achieve common goals. Lastly, I negotiate agreements that expand market growth, develop business opportunities, and promote collaboration. annual business targets, revenue, CSATs, and partner development. • o Skills: Team Collaboration · Strategic Leadership · Strategy · Go-to-Market Strategy · Business Planning · Business Transformation · Competitive Analysis · Leadership · Financial Modelling · Cross-functional Team Leadership · Product Management · Strategic Partnerships

As the Director, I managed all facets of sales and operations management, including tactical planning, strategic direction, and implementation. I bolstered profitable growth and drove sales processes, teams, and operations to maximize the company’s resources. Aside from that, I oversaw the development of innovative sales plans, inspiring teams to exceed company goals and established targets. Overall, I implemented sales management strategies and engagement initiatives resulting in significant organizational sales growth

Leveraging innovation, industry expertise, and leadership experience, I transitioned from a Senior Manager to a Sales Head role. During my experience in reliance, I directed strategy planning, execution, operations, and standardized initiatives that allowed a business to meet goals. I optimized revenue growth, defined organizational goals, and spearheaded plans to reach new market segments and customer groups. Additionally, I streamlined and implemented the “Systematic Improvement Program”, which bolstered higher customer satisfaction by 95%. I oversaw business acquisition, revenue enhancement, collections, customer service, and projects with a revenue of $10M+. On top of that, I improved business operations and integrated emerging technologies that offer Cloud Services, penetrating the new technology space. Lastly, I delivered projects within timelines by reducing average project deployment time by 4 weeks from multi-location deliveries.

Group Account Manger - Enterprise divison of Reliance Communications. Heading a group of Key Account Managers, was responsible to protect and grow business from existing high value national accounts for Tamil Nadu

Heading a team of Account Managers, responsible for growth of business in Sme and Named Accounts segment.

Area Sales Manager for Microsoft Volume Licencising products. Driving business through Channel partners, large national SI's and a few direct key accounts directly.