Ajay Chacko Mbcs Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

Empowering men and women to build successful independent businesses, providing education and mentorship through an association of successful business leaders across the globe. With offices and representatives in 4 continents we empower dedicated men and women with valuable mentorship in order to achieve their own desired level of success in their own businesses with no investment, giving them the opportunity to create passive incomes through multiple income sources.

United Kingdom

• Responsible to ensure SLAs are met• Resolving assigned support and question requests or directing to the appropriate team for resolution• Providing a compelling customer experience on every customer interaction• Closely monitoring individual customer support requests to ensure that they remain within the agreed KPIs and when necessary, escalate to the Support Lead• Responsible for closing all the issues within the SLA timeframe• Responsible for engaging with customers including organising webinars, conference calls and/or workshops as need be.• Ensuring customers are kept up to date with progress of open requests• Providing alternative solutions to customer issues and documenting knowledge base articles as appropriate to improve first call resolution • Ensuring that the practices defined in the support framework are being adhered to whilst contributing to the continual improvement of the framework by raising ideas to the Support Lead and being involved in continuous improvement initiatives as required• Improving levels of customer satisfaction results by reacting to client survey results

• Administer, invigilate and supervise candidates• Registration, identity check of candidates for the IELTS test• Preparation of examination papers and invigilation of candidates in exam room• Supervise on all equipment

London, United Kingdom

• Manage, lead and motivate Helpdesk Support Analyst staff to deliver an excellent standard of service and through monitoring and reviewing the levels of work, ensure appropriate resources are available to meet agreed service standards• CRM system administrator and to develop & implement systems & processes• Responsible for liaising with the off-shored helpdesk support analysts• Responsible for resourcing and induction of new team members• Managing team performance, conducting annual performance reviews along with their personal development plan.• Escalation management• Responsible for arranging training sessions and conduct workshops to train staff and customers as required• Gathering business/functional requirements from various stakeholders and processing it with developers• Oversee enquiries submitted to the helpdesk and other customer communication channels monitoring response times and satisfaction rates• Continually review, evaluate, streamline and recommend improvement on existing and new processes• Responsible for testing, interrogate and develop software, CRMs and customer communication channel systems to ensure a clear & customer-focussed process • Responsible for documenting and maintaining knowledge base• Manage reporting and MI statistics for senior management• To deputise for the Helpdesk Development Manager, in all matters relating to customer communications• To assist with the development and maintenance of service delivery procedures / training manuals

London, United Kingdom

• Initiation and maintenance of systems and procedures to ensure the accuracy of all information held on the database• Advising staff in the use of University data systems such as MISIS (Middlesex Integrated Student Information System), PIP and Discoverer, and providing first line support for the use of these systems• Provide support to Academic Registry in relation to the systems development, testing and production of guidance documentation• Produce complex reports to management to assist in strategic decision making• Audit data held on the database liaising with Academic Registry and other areas of the university and take action to ensure data is accurate• Prepare guidelines for easier use of the systems

· Registration, processing applications & identity check of candidates for the IELTS test· Preparation of examination papers and invigilation.

Assisting in the organisation of the induction programme for the new students.Supervision and management of the student ambassadors.

London, United Kingdom

• Creation and updating student records• Assisting with programme choices as necessary for individual students• Making decision on offering students place at the university based on entry requirements

· Facilitating the international orientation programme for new international students· Assisting with the preparations for the induction programme· Coordinating and training other student helpers· Advising new students on their optional course modules and registering them · Dealing with timetable issues· Registering students to the university database· Counselling new students for making academic choices based on their credits and interests · Updating student records on the university portal

• To assist the Graduation Officer in the organisation of the University’s Graduation Ceremonies• Using the university integrated information system database (Oracle application) to manage student records• Using Excel and Access booking system and other IT packages as necessary• Managing the Graduation Office, which includes the supervision of temporary staff• Advising graduates and staff about the arrangements at the Hendon Campus• Ensuring that graduate invitations and staff booking forms are logged appropriately• Assisting with seating plans and stage management for each ceremony

London, United Kingdom

· Registration, processing applications & identity check of candidates for the IELTS test· Preparation of examination papers and invigilation.

• Promoting universities as a key role model in schools and motivating the pupils to go on to higher education • Regionally coordinating activities including summer schools, mentoring and shadowing for successive age groups of schools and higher education • Successfully met challenges as teachers assistant in the classroom

• Managing administrative work for the testing centre• Monitoring the testing process• Preparing the test results for the candidates

• Guided and supported young people in secondary school in North London in making transitions in their life, developing their interpersonal, organizational, communicational, problem-solving, time-management, and particularly listening skills.

• Obtain general public view-points on current products in the market place.• Working to achieve personal and corporate targets. • Overcoming negative viewpoints from interviewees.• Working closely as a team to achieve project target and completion.• Ensuring answers given are relative to the questions asked• Maintaining a high level professionalism during the interview

• Check of all IT systems on the floor• Stock taking and liaising with assistant managers and buyers to ensure constant stock level• Working as part of a team ensuring that customers receive quality service• Maintained good working relationship with existing customers• Assisted customers in assessing needs and matching benefits• Generated approximately $25000 annually• Persuaded customers to purchase Globus products in a highly competitive market• Maximize sales by monitoring stocks, display and supplies etc to reach targets• Handle all customers complains directly and report to store manager• Upgrade product knowledge as and when new products are introduced

• Project Management: Effectively managed an IT project for clients in India• Dealing with enquiries within clear guidelines to ensure high level of customer service within the company• Responsible for good management of customer’s account, which involves good Customer Care and Administration.• Providing accurate information to customers.• Working closely with all teams in terms of maintaining excellent customer relations and office policies.• Meet strict deadlines• On the job training

Msc

B.Com

Education record