Chad Alcorn Email & Phone Number

Fresno, California, United States

Provide excellent customer service and CAD, RMS and Standards technical support. Collaborate with external customers and internal employees to provide smooth resolution of issues. Act as Liason between Axon and external customers while managing projects and assignments aimed at at effective adoption of Axon software and services.

Fresno, California, United States

Four and half years patrol experience responding to 911 calls andemergencies in progress as well as cold crimes and civil disputes. Primaryrole was acting as a lead investigator for non-specialized crime categoriesand preparing initial reports for further investigation by specializedinvestigative units. One and half years in the Traffic Enforcement unit as aMotorcycle Officer, primary duties were impaired driving enforcement,traffic collision investigation, and issuing traffic citations for hazardous andequipment violations.Utilized Axon Records Management System (RMS) for case preparation anddocumentation of crime and general incident reports. Heavily relied uponAxon Computer Aided Dispatch (CAD) in the performance of my dailyduties responding to calls for service, conducting criminal records checks,and coordinating tactical responses to crimes in progress. I also used Axon'sEvidence Management System to upload body-worn camera video, aswell as upload evidentiary documents to cases as necessary. I regularly usethe Axon View and Axon Capture mobile applications, as well as the AxonCitizen feature.Trained user of the Axon X26P Taser with real world experience using thedevice to subdue combative suspects during active criminal investigations.Five years of daily employment of the Axon Flex series body cameras withan understanding and appreciation for the impact they have on modernpolicing, police and public accountability and the relationship betweenlaw enforcement and the communities they serve.

Fresno, California, United States

Developed brand expansion initiatives across sales, marketing andadvertising campaigns.Led targeted training programs to educate staff on product benefits andservice capabilities.Worked diligently to resolve unique and recurring complaints, promotingloyalty and enhancing operations.

Fresno, California, United States

Researched and identified problems with computers and advised staff andclients both residential and commercial on plans of action.Disassembled computers to perform diagnostics and check for repairneeds.Installed and maintained remote work systems to facilitate virtualemployee access to technology for continued operation.

Savannah, Georgia, United States

Five years in the U.S. Army Special Operations Command as a Crewmember and primary mechanic on the specialized MH-60L Blackhawkhelicopters.Held a Department of Defense Secret level security clearance for fiveyears.Six combat deployments as a mission operator flying in enemy territory,under the cover of night with other U.S. Special Operations Forces.Assigned approximately $100 million in assets and equipment which I wasresponsible for planning, scheduling, performing routine and emergencymaintenance, as well as delegating and coordinating specialized workwith advanced fields.Due to our aircraft being highly modified I was able to work with equipmentand component manufactures as well as travel to their facilities foradvanced training on their products.