Chad Armel Email & Phone Number

Florida, United States

St Augustine, Florida, United States

United States

Lead a team of 15-20 Telecare Member Services agents, who are handling inbound/outbound benefit inquiries and retention efforts to effectively assist customers navigate their plans, push effectuation rates and to continue to retain members and our BoBTrack, understand, and be held accountable to various team metrics, such as effectuation rates, recovery rates, overall team production, and more; drive behavior necessary to meet and exceed these targetsUnderstand Captive’s product offerings, including Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health productsOnboard and coach team members on ongoing basis to improve effectuation and recovery production metricsListen to calls and coach agents on a daily, weekly and monthly basis while looking at key items such as phone presentation, servicing techniques and retention efforts.Improve overall agent ability to guide consumers through the health insurance policy selection and application process as well as improve agent ability to assist consumers with benefit inquiries, complaints, escalations and retention.Serve as subject matter expert for health insurance information and escalation procedures.Understand GoHealth’s compliance and regulatory needs, in order to drive compliant team member behaviorDrive overall desired culture and behavior within teamServe as main contact for team members for any technical issue, product question, etc. and liaise with senior management to help resolve any issuesDrive continuous improvement throughout the Member Services sales floor, raising improvement suggestions and/or pain points to program management

Greensboro, North Carolina

• Gained expert knowledge of credit union and insurance operations, market conditions, and trends.• Managed communications between team members, customers and vendors to keep operations efficient and successful.• Consulted with customers to understand desires and suggest best products to meet needs.• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.• Satisfied customers ever y day with fast, friendly, and knowledgeable support for financial and insurance needs.• Helped credit union partner improve onsite business development procedures at member companies bycontributing new ideas, and positive changes to increase new member applications.• Collaborated well with PFP team members and credit union partner team members to successfully develop a strong partnership.

United States

Asheville, North Carolina Area

• Satisfied customers every day with fast, friendly, and knowledgeable support for life insurance needs.• Satisfied customers by delivering speedy and expert service for all insurance needs.• Protected business from unnecessary liability by carefully following security and safety standards.• Reviewed activities regularly to identify opportunities for improvement.• Helped resolve problems such as mortgage protection and end of life expenses by carefully collecting information and developing knowledgeable solutions.• Filed records to keep system efficient and information organized.• Research on the various insurance companies and insurance policies offered by them to help clients in choosing most suitable ones.• Advice clients on risk management and assist them to develop new ways to minimize risks.• Prepare reports for insurance underwriters and negotiate with the clients.• Renew or modify existing policies.• Develop and maintain relationships with clients

Greater Pittsburgh Area

• Carried out high-quality digital radiography, health informatics, life science, and IT solutions, project coordination, installation, and service work with little oversight.• Consulted with customers and sales team to understand desires and suggest best products to meet client needs.• Collaborated well with team members to carry out daily assignments and achieve team targets.• Managed communications between team members, customers and vendors to keep operations efficient and successful.• Met targets consistently by working hard and with strong attention to detail.• Supported end users by quickly investigating and resolving hardware and software issues.• Patched software programs to close security loopholes and update systems with the latest functionality.• Prevented installation and project service delays by effectively using slow periods to get ahead of routine tasks such as preventive maintenance.• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.• Recognized and took advantage of opportunities to increase business revenue, including service contracts and consumable parts.• Satisfied customers by delivering speedy and expert service for all digital radiography and health informatics needs.• Taught new employees important procedures such as reporting and client account management.• Filed records to keep system efficient and information organized.• Kept inventory levels optimized and supplies organized for forecasted demands.• Supported zone operations by completing assignments with strong focus on quality and performance.• Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Mt. Pleasant, Pa

• Put together brand new systems with the optimal mix of performance and budget-conscious components.• Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance.• Neatly arranged and labeled cables to prevent tangling and make future updates more efficient.• Carried out high-quality server hardware installation work with little oversight.• Performed successful calibration and testing of equipment

Hidden Valley, Pennsylvania

• Promoted culture within company that identified everyone as brand ambassador when interacting with public, customers, and business partners.• Developed and executed well-defined consumer acquisition strategy to drive awareness and revenue.• Implemented marketing strategies that drove and optimized marketing funnel.• Ensured that products and services lived up to brand identity.• Contributed to strategy meetings to increase awareness of company and attain greater brand recognition.• Monitored competitor activities and product introductions in market and made recommendations to increase market share.• Assisted with branding, advertising, trade shows, and company events.• Edited outdated and unappealing promotional materials.• Listed new products on company website and updated product descriptions.• Worked collaboratively with business managers to support new and existing locations in marketing efforts.• Developed and deployed the companies first online ticketing system for sales of ski and golf season passes.

Bachelors Of Science, Information Technology & Management

Honors: Cum Laude Relevant Coursework and Skills: Web Development, UX/UI Design, Database Management, Digital Security, Programming, C++.

Associate Degree, Applied Science; Computer Technology

Earned a certificate in A+ PC repair, a diploma in Computer Technology with honors, and an Associate in Applied Science in Computer.

Diploma, Computer Technology

Relevant Coursework and Skills: Microcomputer Concepts, Telecommunications, LAN Security, Operating Systems, Local Area Networks, Fiber.

Highschool Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Track & Field, Football