Chad Armel Email & Phone Number

Florida, United States

St Augustine, Florida, United States

United States

Lead a team of 15-20 Telecare Member Services agents, who are handling inbound/outbound benefit inquiries and retention efforts to effectively assist customers navigate their plans, push effectuation rates and to continue to retain members and our BoBTrack, understand, and be held accountable to various team metrics, such as effectuation rates, recovery.

Greensboro, North Carolina

• Gained expert knowledge of credit union and insurance operations, market conditions, and trends.
• Managed communications between team members, customers and vendors to keep operations efficient and successful.
• Consulted with customers to understand desires and suggest best products to meet needs.
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
• Satisfied customers ever y day with fast, friendly, and knowledgeable support for financial and insurance needs.
• Helped credit union partner improve onsite business development procedures at member companies bycontributing new ideas, and positive changes to increase new member applications.

United States

Asheville, North Carolina Area

• Satisfied customers every day with fast, friendly, and knowledgeable support for life insurance needs.
• Satisfied customers by delivering speedy and expert service for all insurance needs.
• Protected business from unnecessary liability by carefully following security and safety standards.
• Reviewed activities regularly to identify opportunities for improvement.
• Helped resolve problems such as mortgage protection and end of life expenses by carefully collecting information and developing knowledgeable solutions.
• Filed records to keep system efficient and information organized.

Greater Pittsburgh Area

• Carried out high-quality digital radiography, health informatics, life science, and IT solutions, project coordination, installation, and service work with little oversight.
• Consulted with customers and sales team to understand desires and suggest best products to meet client needs.
• Collaborated well with team members to carry out daily assignments and achieve team targets.
• Managed communications between team members, customers and vendors to keep operations efficient and successful.
• Met targets consistently by working hard and with strong attention to detail.
• Supported end users by quickly investigating and resolving hardware and software issues.

Mt. Pleasant, PA

• Put together brand new systems with the optimal mix of performance and budget-conscious components.
• Removed broken or outdated hardware and replaced with new parts to achieve the desired level of performance.
• Neatly arranged and labeled cables to prevent tangling and make future updates more efficient.
• Carried out high-quality server hardware installation work with little oversight.
• Performed successful calibration and testing of equipment

Hidden Valley, Pennsylvania

• Promoted culture within company that identified everyone as brand ambassador when interacting with public, customers, and business partners.
• Developed and executed well-defined consumer acquisition strategy to drive awareness and revenue.
• Implemented marketing strategies that drove and optimized marketing funnel.
• Ensured that products and services lived up to brand identity.
• Contributed to strategy meetings to increase awareness of company and attain greater brand recognition.
• Monitored competitor activities and product introductions in market and made recommendations to increase market share.

Bachelors Of Science, Information Technology & Management

Honors: Cum Laude Relevant Coursework and Skills: Web Development, UX/UI Design, Database Management, Digital Security, Programming, C++.

Associate Degree, Applied Science; Computer Technology

Earned a certificate in A+ PC repair, a diploma in Computer Technology with honors, and an Associate in Applied Science in Computer.

Diploma, Computer Technology

Relevant Coursework and Skills: Microcomputer Concepts, Telecommunications, LAN Security, Operating Systems, Local Area Networks, Fiber.

Highschool Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Track & Field, Football