 Serves as subject matter expert for the Thryv Business Center digital product Responsible for supporting the Thryv Business Center digital product onboarding and fulfillment teams including reviewing and approving system access Supports the Salesforce system Lightning instance (cloud based) and provides support for any system change that may impact the onboarding and fulfillment teams Provides floor support for the Thryv Business Center product and Salesforce system changes that may impact the onboarding and fulfillment teams Develops detailed process documentation associated with the fulfillment of the Thryv Business Center product as well as any system related documentation that may impact supported teams Conducts training classes for new and existing process and product updates Used Agile methodologies throughout multiple projects Creates and manages reports and dashboards that assist the supported operations teams more efficiently Works closely with the other product business analysts and management in other departments to ensure all fulfillment teams are in sync Conducts requirements meetings with operations leadership to gather system requirements Creates user stories using the requirements gathered from the onboarding/fulfillment operations teams for Salesforce and any other system that may impact supported teams Works closely with the development team to ensure understanding of the project’s business requirements Creates test cases/test plans and completes testing for new Salesforce system enhancements  Developed and configured a brand new fulfillment workflow from new system to save the company money in licensing fees Provides floor support post launch of the new enhancements and communicates defects to the IT team

 Lead consultant for the Onsite Oil Tools SAP HANA project Analyzed and updated scope document for customer approval Met with the customer to gather system requirements Assisted the customer in gathering/cleansing of master data Created new databases and performed backups and restores of existing databases using SQL Performed all initial configuration to set up a new company Created a customized chart of accounts for multiple clients Updated existing configuration upon customer request and approval Performed basic modifications to Crystal Reports Created basic queries for customer use Converted and moved master data from legacy systems to SAP B1 using DTW’s Developed business focuses training documentation for the Onsite Oil Tools and Rod Lift Consulting projects Resolved Crystal Report issues for multiple SAP B1 customers Responsible for post go-live support for multiple projects

 Served as subject matter expert for the equipment and tools management (ETM) module Contributed in other areas such as: training development (uPerform), Plant Maintenance (PM), Materials Management (MM), Project Systems (PS), Business Intelligence (BI), and Sales and Distribution (SD) modules. Materially participated in BluePrint process with focus to improve future business processes Conducted testing within the integration and UAT testing phases Tested new programs and changes to configuration of the system within scope of project Performed data cleansing on data received from external sources Converted and moved master data from legacy systems to SAP using LSMW’s and other programs Developed business focused training documentation in assigned subject matter areas Conducted end user training classes before all implementations Key subject matter specialist supporting SAP implementations at Brock subsidiaries Provided onsite post Go-Live support with every implementation to ensure successful implementation and seamless transition Assisted with ETM and MM configuration Supported the ETM/SD modules during post go-lives with any issues or questions that were received in ServiceNow

 Created a scaffold piece catalog with images to assist anyone without scaffold knowledge to identify particular pieces during scaffold inventories Updated job site and regional scaffold yard inventories when scaffold inventory entered or exited the yards within Quantify Completed scaffold inventory adjustments during yearly and quarterly inventories within Quantify Assisted and trained job site employees on the Quantify system Provided oversight of profit and loss, reporting, and tracking for LyondellBasell jobsites Developed safety tracking spreadsheet for quick reporting to client Created PowerPoint presentations for client safety demonstrations Conducted research and observation at client sites of LyondellBasell to acquire and evaluate site level management practices Developed successful safety incentive to improve safety performance Conducted site level time study to identify inefficient processes, resulting in recommendations that led to efficiency improvements