Chad Arthur Email & Phone Number

Oakville, ON, CA

Etobicoke, Ontario, Canada

Banff, Alberta, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Provide exemplary customer service while interacting with members at the golf course from diverse cultures and backgrounds
• Perform people management, performance management, learning & development, and achieving operational excellence through coaching and mentoring the team of customer service representatives
• Responsible for "Outside Services" including member/guest greeting, golf club washing, golf cart maintenance, etc.
• Assist with the tournament set up and other duties as assigned by the golf professionals; interact and assist members and guests on various issues and provide appropriate resolution

St Catharines, Ontario, Canada

• Greeted customers, answered questions, offered assistance, suggested items, lent opinions, provided product information, and assisted in sales on a wide range of sports equipment
• Demonstrated outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in the display of merchandise, and organizing the selling floor and stock areas
• Processed payments by totaling purchases, handling cash/credit/debit card/POS purchases, and assisting in self-checkouts, etc.
• Dealt with customer refunds courteously and professionally; maintaining a professional attitude with sincerity and enthusiasm reflecting the store's commitment to the customers

Oakville, Ontario, Canada

• Greeted and received customers in a welcoming manner, served customers by helping them select products, and drove sales through the engagement of customers, suggestive selling, and sharing product knowledge on Hockey.
• Responded to customers’ questions, directed customers by escorting them to racks and counters, and provided outstanding customer services
• Managed financial/cash transactions, processed payments by totaling purchases, and POS checkouts (credit and debit cards transactions); assisted with inventory, including receiving and stocking merchandise
• Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Oakville, Ontario, Canada

• Worked with students and engaged their passion for goaltending by developing critical skills; skating, butterfly, stick/glove control, and angling through dedicated instruction, coaching, and recognition

Oakville, Ontario, Canada

• Partnered with game officials in the tracking of scores, playtime, penalties and game sheets- all ages, house league, and representative level hockey

Oakville, Ontario, Canada

• Acted as a game official (home plate and base) for all ages of Baseball (T-ball to U16, House League, and Representative-level teams)

Master Of Science - Ms, Sports Administration, 4.0

Key Courses: Leadership in Sport, Strategic Sport Marketing, Risk Management/Contract Negotiation, Intercollegiate Athletics, Professional.

Bachelor Of Sport Management (Honours Bsm)

High School Diploma

Ontario Scholar Award- Average 84; Baseball MVP, Grade 12; Ski Racing Team Captain Grade 11 & 12, MVP Grade 12