Projects Setup and configuration of stations for use by return to office employees. Tracking and redistribution of employee assets.• Concurrently managing multi-million-dollar projects.• Deploying over 14,000 pieces of hardware throughout multiple offices in Pennsylvania, Delaware, and Virginia.• Managing device configuration and replacement of over 31,000 devices in both clinical and non-clinical environments. • Working directly with the client and solutions architect to determine best practice paths.• Create cost model, including cost analysis for hiring technical and non-technical third-party contractors.• Built project communication plan with contacts, escalation paths, meetings, and goals.• Continuous delivery of milestones ahead of schedule.

Projects Migration of on-prem data to AWS.Design and build of new web application.● Handled RTE (Release Train Engineer) responsibilities to organize the PI Planning process to determine the best next steps towards a successful project.● Reviewed current Jira build and recommended best practices for future configurations.● Created project cost analysis based of team future project expectations for 2023.● Developed Agile team norms to assure group cohesion.● Confluence configuration and creation for software testing and deployment.● Provide framework for adapting to new situations.● Help new team members understand expectations.● Clearly written Definition of Done to alleviate any uncertainty on if a Story has been completed.● Handled migration from Jira 11 to Jira DC.● Created the team Jira board along with customization of project flow.● Setup multiple Confluence page for project documentation tracking and organization.● Organized project demos to allow stakeholders an in-depth view of work that has been completed.● Project includes migration from on-prem to AWS and Mobile App development.

Project Application built to retrieve member health insurance information for appropriate routing.● Guided the ICT (Integrated Care Team) in reducing costs from high risk and high readmit patients at Highmark by over $120 million in its first year.● Designed multiple Jira boards, personalized configuration, and process flow for each Agile team.● Migrated project tracking from Excel to Jira.● Mentored new Scrum Masters and Agile Coaches as they began their onboarding at Highmark.● Leading multiple agile teams concurrently with successes results, exceeding all required agile velocity and net promoter scores.● Successfully moved project communications from Skype to Teams.● Resolving communication issues and organizational issues between teams and members.● Working directly with the Member Listening Team to guide them in more efficient and effective strategies.● Managed multiple projects for stakeholders that included Vice Presidents, Directors, vendors, and Healthcare departments. ● Negotiated data share between Highmark and Populytics (vendor) for use by Lehigh Valley Health Network.● Built several customized Kanban project boards, using Jira, for Member Listening System, Program Evaluation, Advanced Analytics Opportunity Assessment and Clinical Analytics.● Within Jira I managed user access, workflows, and overall board functionality.● Created the SharePoint site for Member Listening System to help vendors and stakeholders get a better understanding of the role Member Listening System has and how their departments can leverage the customizable Identification and Stratification to enhance member continuity of care.● Led onboarding for new hires to help get them acclimated with their specific role in Member Listening System and help make their transition as smooth as possible.

● Worked on multiple features for a custom developed web application exceeding costs of $100 million.● Created Kanban boards.● Facilitated daily scrums, sprint planning, and retrospectives, along with demos.● Remove any impediments or waste within the project to assure project synergy.● Using Azure DevOps to forecast project velocity, create visual dashboards, sprint backlogs and capacity to allow for project transparency.● Coaching new employees on Agile practices and how they fit into the current working environment.● Held educational sessions to teach Azure DevOps and MS Teams to new and current employees.● Working with the business owners to determine business needs and requirements. Allowing us to prioritize such requests.● Create weekly documentation regarding project status, impediments, and solutions.● Working with Product Owners and developers to create Product Backlog Items (PBIs) and assign effort.

● Scrum Master developing project definitions along with project plans using the Scrum Methodology; including custom designed software for the Anesthesia department.● Facilitate sprint planning, daily scrums, along with retrospectives.● Coordinated software releases and managed stakeholder expectations of new content and delivery dates.● Removed obstacles while coaching teams, including promoting value in the daily Scrum meeting.● Addressed difficult attitudes, behaviors, and unproductive developers to assure Sprint achievement.● Provided daily and weekly status reports regarding the progress of test execution to senior management while using Jira as a tracking tool.● Maintained an impediment backlog to assure project flow.● Worked between business and IT to finalize application requirements and then converting them to functional specifications.● Worked directly with Product Owner in backlog management and software delivery.● Delegate tasks to appropriate personnel.● Talis Clinicalo Organized daily Scrum meetings.o Lead team to successful Sprint completion.o Spearheaded the selection of an anesthetic application with complete functionality while maintaining cost efficiency.o Worked with vendor to choose best hardware to work with current internal systems. o Optimization of software to work efficiently and integrate with our current EHR.● Create detailed documentation for the education of nursing staff and physicians.● Coordinated education classes for all end users, including Physician and Nursing directors.● Improving process flow and problem resolution with Cherwell ticketing system.● Ensure data integrity based on HIPAA and Corporate Compliance. ● Spearheaded projects from initial vendor meetings through completion.● Managed schedules of all analysts for monthly downtimes.● Deliver progress reports, including meeting minutes to upper management.

Analyze software, hardware and network systems for various transmission systems.Determine feasibility, functionality and potential benefits of proposed systems for hospital network encompassing four campuses and more than 50 off-site ancillary locations.Work with outside vendors and teams to develop voice and data wiring infrastructure.Act as primary contact for computer hardware and software problems, as well as network emergencies. • Member of CAP (Change Advisory Panel) for CHS. Our responsibility was to determine what projects, upgrades, additions were to be completed by the techs. This panel consisted of 10 members from an array of departments.Prepare and present system-related reports and recommendations for users and management.

Managed application patches; data backup of business-essential information using TapeWare 7.0; security changes and entire network configuration for sister company inCommunications Inc.Ordered and inspected all communication equipment necessary for the installation including: servers, switches, more than 70 rack-mounted machines; back-up drives and tapes; and all necessary cabling.Acted as a ongoing technical liaison between business developers, consultants and vendors to maintain constant communication between network and 3000+ clients via HTTPS, RAS, VPN.Developed a set of company-wide information assurance and security standards, policies, and procedures.Handled the tasks of supporting Microsoft Windows and creating users and groups within Active Directory.

Acquired Secret Security Clearance through rigorous credential verification processAnalyzed complex computer systems to assess vulnerability and risk.Identified, reported and resolved network security violations.Managed all switches, routers, firewalls and interfacing equipment.Developed an easy-to-use application in Microsoft's Systems Management Server (SMS) that allowed users to request new software and update inventory tables.

Responsible for researching, recommending, installing and supporting network hardware, software, and applications on PC and Apple computers for small businesses in a tri-state area.Accountable for preparing, loading, documenting and testing desktop and network-developed applications for deployment, staff training, and inventory.Replaced boards, changed servers and loaded and tested software applications.Fielded all client requests for technical support by phone, email and the inter-office chat service.Implemented ideas that enhance the effectiveness of advanced technology solutions for clients.

Supported over 1,200 computers via VNC and Remote Connection throughout the United States and Canada.Maintained in-house company servers, 200+ computers operating Windows 95, 98, 2000 and XP, printers, cables and other equipment.Created images using Symantec Ghost 8.0 for HP d530, HP 7100, Gateway Profile5, and Gateway 450 Laptops.Issued, researched and resolved trouble tickets using Track-It web software.Provided programming support and maintenance to 350+ program users.