• Provided excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner.• Listened to customers and probed to discover customer's needs while setting and fulfilling expectations with policies, practices and procedures.• Provided general account, billing and technical support to our customers.• Processed service/work orders.• Maintained accuracy of customer databases.• Assisted with reporting and administration.• Maintained service levels and achieved business and performance goals and objectives.

· Over 14 years of teaching/coaching experience with hockey schools and teams· Facilitate and managed P.A. Day and week camps in the off-season for youth hockey· Provided positive skill development feedback to parents and players · Upon request, attend and advice minor hockey coaches on player and team development· Created social media strategy, implement plan into all social media channels, updating channels in resulting in more clients· Profited in the networking of minor hockey teams with local community orientated instructors to teach my skill development programme.· Self-started in designing a business plan with consultants in expanding to different districts

- Triaging incoming new business and renewals.- Process policies and documentation in a timely manner.- Data Entry to the RTM system.- Perform quality control to meet the accuracy and underwriting requirements on business processing- Assisting with managing broker bill discrepancies.- Administration support to the managers and underwriting teams as required.- Participate in the development and implementation of polices and documentation standards to support and facilitate Underwriters.- Organize and maintains department records and file system.

• Completed renewals and quotes in timely manner.• Assisting with managing broker bill discrepancies.• Processed loss control reports and other assigned duties.• Participate in the development and implementation of polices and documentation standards to support and facilitate Underwriters.• Utilize CRM system to create client “personas” for a consistent satisfaction customer experience.• Provided RFQ/RFP to broker partners with product and industry knowledge (RV/Motorhome/Cottage).• Organized & prepared prompt data reports to adapt for service & pricing.• Discussed weekly performance analytics, updated products, and consumer behavior/industry trends.• Coordinated with various departments (underwriter/adjusters/brokers/team managers) in project tasks. • Assisted team managers with new recruits mentoring on daily tasks, desk management, and issue situations.

- Responsible for confirming coverage & compiling FNOL information for incoming claims.- Effectively advising & counseling clients through the claims process to inform & indemnify promptly. - Managed technical reports, estimates, filed subrogation, identified questionable claims/alerts, determined liability & Total Loss Settlements. - Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.- Provided teaching assistance to new adjusters for desk & time management training, in-call shadowing, Q & A consulting for creation of Critical Path, Proof of Loss, appropriate registered letters, etc.- Demonstrated duties as company Fire Marshal.

· Collaborate with owners in proposing and executing brand awareness strategies in selling private labels to small businesses· Developed and maintained relationships with outlets’ personnel· Demonstrated strong dedication, completed work efficiently in terms of timing and quality· Networked with minor hockey teams and instructors to collect market research data for brand positioning· Update and maintain renewal information to owners

- Prepared and conducted asphalt work using automated machines and tools.- Worked with other tradesmen to complete jobs.

· Responsible for array of tasks including measuring, mixing, baking, and packaging various products in a fast-paced environment· Assisted colleague’s tasks of production itinerary completion· Responsible for quality inspection activities by sterilizing equipment and devices, quality of ingredients, and final goods inspection for defects before continuing line of production· Formally learning about production operation management and sales of private labels/fundraising promotions/community involvement in the food industry

· Issued renewals from co-workers, set up sales team with collective data of CFO’s contact & industry· Analysis of data collecting to launch marketing/sales plan with Marketing/Communication Manager; Research of civic economic development scans & plans for earthquake hazard and water/flood damage· Investigated Rope Access & International Union of Elevator Constructors as well as the different small business’ industry, and CRM manager guidance in sales approaches to CEO’s & CFO’s· Promoted office fundraising events (Jersey day & bake/goods sales) for Habitat for Humanity