Chad Becker Email & Phone Number

Virtual

Pleasanton, CA

• Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client.
• Analyzes, designs, and implements changes to points of interaction between the customer and the company to enhance customer experience with company services and products.
• Serves as customer advocate and recommends and implements client feedback that influences and supports business decisions.
• Identifies and communicates areas of improvements in client experience to enhance products and services.
• May reach out to customers, interact with website users, and/or conduct focus group meetings to vet ideas and prototype solutions before implementation.
• Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce metrics and identify areas for improvement.

Pleasanton, CA

• Retail Banking Operations/ Call Center
• Pioneer in launching of E-Loan’s highly successful on-line banking business which generated $2 billion in new deposits within the first two months of operation.
• Functioned as team leader of high volume call center, trained and mentored staff, delegated duties, assisted supervisor with escalated calls.
• Motivated depositors by advising and informing customers of product lines, rates and the on line process.
• Assisted in anti-fraud procedure development, execution and enforcement.
• Generated $17 million in renewals of Certificate of deposit accounts in one month, highest group performer.Customer Care /Call Center/Partnership Group

Managed day to day retail operations for locations in Hayward, CA and Vacaville,CA

Education record

Education record