Chad Bock Email & Phone Number

Elwood, In, Us

Elwood, In, Us

Tipton, Indiana, United States

Tipton, Indiana

Elwood, Indiana, United States

Indianapolis, Indiana Area

Muncie, Indiana

Supervision - Supervised up to 18 technicians on a day-to-day basis. Supervised up to 50 technicians during periods of on-call coverage. Reviewed technician performance and provided feedback and coaching. Administered discipline and made recommendations for long-term suspensions or terminations.Safety - Lead weekly and monthly safety meetings with technicians. Conducted monthly safety inspections in addition to annual safety training and competency reviews. Responsible for initial accident investigations and worked in conjunction with regional safety manager to complete thorough accident investigations.Project Management - Oversaw residential and commercial installations and repairs throughout east central Indiana. Planned, organized and directed all operations with respect to installation support, service and major moves, adds and changes. Worked with dispatch to ensure work was effectively assigned.Administrative - Resolved customer complaints and service issues. Administered technician time reporting, payroll and scheduling as well as assisting with FMLA administration. Confirmed technician training was complete.Awards - Achieved Distinguished Leader awards for Perfect Safety - 2015, Quality - 2015, Customer Sevice - 2015 and Customer Service - 2016.

Anderson, Indiana

Primary Duties - Performed installation, repair, disconnections and modifications of customer provided equipment including set-top boxes, residential and home entertainment gateways as well as home networking and WiFi equipment. Installed and rearranged inside wiring including cat3, cat5 and coaxial cable. Interacted with and educated customers to ensure their needs were met and all product training was completed.Additional Duties - Assisted with the training of new technicians. Replenished daily materials for technicians while assuming the duties of a stock room attendant. Traveled to in-state and out-of-state locations to assist other work groups with large work volumes.Safety - Maintained superior safe driving record with zero vehicle accidents or violations throughout entire tenure of employment.

Anderson, Indiana

Primary Duties - Maintained residential and commercial lawns and landscapes by applying fertilizers and pesticides according to schedule and safety procedures. Developed customized solutions based on customer needs.Additional Duties - Responded to customer service call requests by telephone and in-person visits. Completed production reports, customer invoice forms, daily vehicle inspection reports and cancel/skip notices.Safety - Maintained superior safe driving record with zero vehicle accidents or violations and zero personal injuries throughout entire tenure of employment.

Muncie, Indiana

Supervision - Supervised up to 15 field technicians in the installation of residential and commercial alarm systems. Reviewed technician performance and provided feedback and coaching. Administered discipline and made recommendations for long-term suspensions or terminations. Project Management - Oversaw residential and commercial alarm system installations and repairs throughout east central Indiana. Responsible for all levels of installations from simple pre-packaged residential systems to complex, $100,000+ commercial systems including fire alarm, access control and CCTV.Administrative - Hired new technicians. Forecasted and managed monthly installation goals. Resolved customer complaints and service issues. Administered technician time reporting, payroll and scheduling.