Worked with local construction companies installing networking equipment and the necessary cabling for commercial customers.

Provides front-line desktop support functions and activities. Acting as the single point of contact for nationally dispersed U.S. Federal Government customers, the Service Center Analyst (SCA) provides high quality customer care with every interaction by successfully applying effective customer service, problem-solving and troubleshooting skills, accurate call-handling procedures, incident management, communication skills, and standard operating procedures.

~First level support to thousands of customers.~Provided phone, email, and web support to clients to ensure smooth operation of the Regonline software. ~Recommended or performed actions to correct clients issues ~Advised clients on alternate methods of solving issues or recommend specific solutions.~Provided updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.~Team member involved in editing all training materials and manuals.

~ Managed the daily operations of the Audi dealer training portal and designed training activities using software for annual certification strategy and training requirements.~ Assigned to monitor and maintain website content and tracking web activity for both academy websites using Google Analytics.~ Oversaw development of web based training activities for use in technical, after sales, and sales training.~ Participated as a member HRIS administration and development team concerning maintenance, enhancements, and procurement.~ Served as primary team member of learning management system (LMS) development team and showcased annual trends in dealer certification and turnover presentations.~ Headed system enhancement projects to the LMS and facilitated the negotiation and administration of contracts and purchase orders.~ Negotiated and managed contracts for development and support in excess of $1.5 million.~ Supervised escalations from Audi Academy call center consisting of 8 individuals.~ Created strategy documentation for Audi’s 2015 and 2020 strategies.~ Collaborated with worldwide vendors and Audi AG to provide training activities on time and under budget.~ Researched and implemented new technologies within the academy used in both development and delivery of training.

Held the following marketing oriented positions at the Graduate Management Admission Council: Marketing Assistant; Coordinator, Student Products and Services; Coordinator, School Products and Services.~ Oversaw daily operations of school products and services including training customer service, assisting customers with product/service use and researching daily issues.~ Maintained and monitored website content using WebTrends; tracked web activity for company websites using the same tool.~ Monitored IT development work on enhancements through SharePoint issue log; handled all corporate marketing collateral and managed corporate database and visual identity. ~ Designed and managed print and web media for product/services, events, and publications using the Adobe Creative Suite.~ Managed product inventory with individual and wholesale vendors and audited product and service activity, revenue and expenses.~ Facilitated email marketing campaigns for products, services and events; handled vendor and consultant contracts for school products and services.~ Oversaw all mass emails released including monitoring for proper trademark information and adherence to CAN-SPAM compliance.~ Lead internal PeopleSoft software user group and worked with internal consultants to customize the different modules to match business needs.~ Responsible for creating closing slideshows for annual events using PowerPoint and QuickTime.

~ Provided general marketing support to 250+ financial advisors and generated mutual fund and annuity collateral support to financial advisors.~ Created and designed two monthly internal financial advisor newsletters using Adobe PageMaker, PhotoShop, and Illustrator.~ Collaborated with all corporate departments with marketing projects~ Assisted the President and Vice President with special projects and tasks.~ Monitored and maintained all corporate insurance licenses for all US states and districts; provided event management and marketing collateral support for annual event.