Chad Burke Email & Phone Number

Debary, Fl, Us

Debary, Fl, Us

Refined Benefits Delivery, Designed Open Enrollment Change Order Pricing Matrix, and Benefit Reconciliation Product strategy and pricing. KPI presentation to executive leadership. International team leadership, recruiting, role definition, International Benefits and Comp.Created a international Team based in the Philippines from the ground up - I recruit leaders not workers.

Virtual

Aligned to a reference client where I assisted in system setup, triage of issues and identifying trends that could impact client outcomes. Helped identify setup and re-design entire parts of setup to improve system design, automate processes and remove manual risks in the administration. • Triage EDI issues, modified layouts, coordinated end of year processes and vendor timelines for team members. • Designed complex data sets consolidating into concise, actionable insights, significantly improving client decision-making processes.• Mentored colleagues during critical enrollment periods, fostering a collaborative environment and enhancing team competency.• Created entire client processes from inception, documentation, SOP Creation, Task Completion.

Virtual

Owned client relationship of day to day benefit administration, consulting needs. Lead planning and drafting cost estimates for client changes to existing configuration. Helped configuration team to understand intricacies of client setup to consider for system updates coordinate changes between the platform team and file teams to make sure these updates are timed correctly. Consult clients on how to approach their relationship with our system to get maximum results while understanding its limitations and aligning client perception accurately.• Ownership of client relationship, meetings and escalations for two market leading companies, one being a Fortune 200.• Coordinate internal resources to meet client needs and ensure proper delivery on client promise and expected deadlines.• Responsible for engagement and reporting of client relationship and projects to upper management as well as client perception.• Working through existing client processes to identify ways to save time while ensuring better client results.• Direct liaison for all interactions between the client and their various benefit vendors; engaging these vendors in requirements discussions when changes are being requested from the client.• Took the lead a with special projects to look at existing processes, engaging management on how to be proactive as well as cost effective.• Foster a healthy and beneficial client relationship involving all aspects of my clients’ benefits and offering ways to improve experience for their populations.• Created entire Custom EDI Integration with a workday integration resource to facilitate ACA Reporting without data native in the system.

Virtual

Led configuration portion of Core Benefits Administration implementations by delegating tasks to team members and reviewing completed work for accuracy and adherence to requirements document. Analyzed audit reports and worked cross-functionally with other teams in order to promote timely resolutions. Disseminated information across the entire implementation team to promote awareness in regard to configuration of client. Timeline of projects remained on track with multiple implementations in motion at the same time.• Functional-level manager for configuration portion of my implementation team.• Primary point of contact for all configuration-related tasks, issues and resolutions involving cross-functional teams.• Responsible for configuration planning, work delegation, enforcing task completion and conducting final reviews of tasks.• Performed regression tests of setup as well as assisted testing team in resolution of issues during client acceptance testing.• Executed project tasks to meet go-live deadlines as well as quality standards.• Was brought into State of North Carolina special project to lead weekly code update testing process, took it from idea concept to functional in 7 days.• Led BBA Aviation Company Portal Design, accounted for inception, design and final product as well as organizing their library of attachments.• Direct Client contact for all Portal Setup and Design decisions for Windstream

• Served as a backup to the Lead System Analyst, communicated tasks, pulled in outside resources, delegated workloads, and delivered results timely and efficiently to ensure desired result during project milestones.• Worked with others to analyze and modify system generated audit reports to speed up review as well as ensure any issues were addressed.• Found inconsistency in requirements document and sent analysis to the Requirements Analyst and Lead System Analyst in order to prevent undesired configuration of implementation.

Orlando, Florida Area

Performed requirements definition including software design, code reviews, change management, configuration management, testing, and release management. Adept in creating testing programs and implementing standards and procedures. Skilled in installing, maintaining and using software testing programs and documenting test plans.• Prepared test scenarios and developed regression documentation on new features and upgrades.• Wrote documentation for testers based on new functionalities.• Tested current and new features added to MemberFuse and NetForum, social network applications for websites which are used by major groups including the American Heart Association.• Performed quality assurance on 6 development cycles for upgrades and releases; coordinated with engineers to identify issues and developed recommendations to resolve each issue.• Verified the database to ensure appropriate data was entered when program features were in operations.• Liaised with developers to suggest platform improvements and researched the effects of adding users to the database.