Chad Button Email & Phone Number

Leading the Enterprise Applications team using Agile Scrum methodology to deliver high-impact enterprise applications that streamline business operations and enhance IT workflow automation. Specializing in developing applications that extend and enhance contact center functionality using Genesys Cloud APIs, providing custom solutions tailored to business needs. Additionally, mentoring developers in writing organized, effective code with a strong emphasis on unit testing and code quality.Utilizing a diverse tech stack, including JavaScript (Node.js, React with Material UI), Go, PHP (Laravel), and Cypress.io, for comprehensive front-end and back-end development. Expertise in data management with MongoDB and MySQL, and event-driven architectures with Confluent/Kafka. Extensive use of AWS modules with infrastructure components seamlessly provisioned and managed through Ansible. Proficient in monitoring and observability with Datadog, Docker containerization, and leading CI/CD pipeline automation using GitLab to streamline deployments and ensure continuous integration across dev, staging, and production environments.

Atlanta, Georgia, Us

Collaborated with a team of developers to design and launch a suite of innovative products now deployed in over 4,000 client sites globally. Led the development of the flagship product, Harmony—a contact center management web application empowering supervisors with real-time tools and insights to optimize performance on the contact center floor.

Atlanta, Ga, Us

Played a key role in developing computer telephony software deployed in hundreds of call centers across North America. Chosen to lead the sustaining team, managing all escalated issues beyond customer support while driving significant product enhancements for the Liberation product line.

Chevy Chase, Md, Us

Lead Test Engineer for the Oasis Service project. Was responsible for developing test frameworks and mentoring developers and testers on the use of the automated test tool.

Basking Ridge, Nj, Us

Technical lead for the front-end team and helped out with production support. Developed various maintenance and development tasks on their enterprise-wide ordering and provisioning system.

Scottsdale, Arizona, Us

Consultant for development and maintenance tasks for their Logistics Transportation Management System.

Hartford, Ct, Us

Developer for The Service Company which was an internal department responsible for developing software to be deployed to other insurance units. Primarily developed an enterprise-wide call center system (BSE Client 3.0) for their Personal Lines Insurance Company.

Us

Engineer on the Micrascan III and High Performance Platform projectsto design and develop control software for the semiconductorlithography equipment.