Chad Carr Email & Phone Number

Chicago, Illinois, United States

• Epiphany is a leading provider of contact services, expert training, and end-to-end device logistics for the healthcare industry.Program Director /Project Manager As the Program Director, I manage the programs mapped.
• Work with key partners to deliver state healthcare Software as a service (SaaS) solutions while ensuring the successful preparation and training for those providing care and utilizing the technology.
• Identify and manage project requirements using a Requirements Traceability Matrix (RTM).
• Develop and maintain project schedules to track task status, resource usage, cost variance, budget variances, and produce project reports.
• Conduct Stakeholder Management by identifying the stakeholders who are responsible, accountable, that need to be consulted, and/or informed (RACI) throughout the project duration.
• Prepare and disseminate project and stakeholder communications through the utilization of Communications Management.

Dublin, Ohio

• The Computer Workshop is a training organization focused on providing high-quality software training, programming, and other related computer services. Professional FacilitatorTraining facilitation expertise in the.
• Project Management - Waterfall and Agile methodologies / Project Management Professional (PMP) Certification
• Business Analysis – System Development Life Cycle (SDLC) and requirements management
• IT Service Management - Information Technology Infrastructure Library (ITIL)
• Web Design - HTML, CSS, JavaScript, PHP
• Application training for MS Excel, Word, Power Point, Outlook, Visio, and MS Project

• Infoplace USA provides customer service staffing segmentation outsourcing for over 450 national and regional shopping center locations.Vice President of OperationsOversaw all functions of company operations including.
• Decreased company losses by 45% through the inception of uniform procedures and practices.
• Designed and developed company-wide employee training program.Technical Contractor
• Developed the companies web-based reporting system.

• Fifth Third Bancorp is a diversified financial services company with $111 billion in assets, operates 15 affiliates with 1,232 full-service Banking Centers.Investment Advisor Systems Educator
• Coordinated and conducted application training for federally securities licensed individuals.
• Developed the banks first uniform technical training process for the investment division.
• Produced a series of technical user guides for all system applications used by advisors.

Greater Grand Rapids, Michigan Area

• Meijer is a leading supercenter located in five states throughout the Midwest, with nearly 200 stores and over 60,000 employees.Technology Training SpecialistDesigned and delivered training solutions for the inception.
• Leadership role in the Corporate Learning and Development Taskforce which developed consistent computer-based learning solutions for all areas of store operations.
• Directly oversaw the development and facilitation of all front-line customer service training programs.Project Manager, New Store Opening Coordinator
• Managed the opening of 12 supercenters across the Midwest.
• Reduced on-boarding cost of $250,000 per location by developing an on-boarding matrix.
• Streamlined new store opening budget by instituting an in-store department release/turnover schedule.